Community Link Worker

2 days ago

Hertfordshire, United Kingdom Hospital and Community Navigation Service Full time

**Community Navigator - HCNS**

**Job Description - Community Link Worker**

**Job Title/ position**

Community Link Worker - Ukraine Support

**Location**

Countywide

**Hours**

35 hours per week (includes some weekend working)

**Salary**

£24000 per annum

**Contract**

1 year Fixed Term

**Reports to**

Locality Manager

At the request of Hertfordshire County Council, seven voluntary organisations formed a partnership in 2017 to deliver the Hospital & Community Navigation Service.

The service is an Integrated Hospital Discharge and Social Prescribing Service with Locality based teams that understand their local communities. The service supports people over the age of 18 who are returning home from hospital or are in need of additional support within the community. The service helps those that need support and don’t know where to turn. We’re here to listen and help find the advice, support & information people need to get the most out of life. Our County-wide network of Hospital, Community & GP Link Workers and organisations help to make positive changes to people’s life so that they feel more resilient and in control.

This role will focus on support for the Ukraine Families who have re-located to Hertfordshire.

**Main purpose of the post**:

- Supporting guests once intention to move on from sponsors accommodation is clear and no alternative accommodation has been arranged
- Meet with both guest(s) and sponsor(s) to understand the key issues driving the decision
- Understand the holistic needs and refer and link into any additional support or social prescribing as required
- If there is potential to work with the guests and families to keep the existing arrangement in place, then assess this and work with HCC Community Wellbeing Team and existing community support available to facilitate this
- Provide triage service to the re-matching team and housing teams about the level of need and urgency to be either re-matched or provided with emergency accommodation
- Provide support to the family to help them understand the options that are available to them, including sitting with them whilst housing and re-matching teams explain options
- They will provide practical and emotional supporting them to make the best decision possible for them and facilitate the initiation of that decision
- In the case of emergency breakdown or as need is assessed, they can also provide emergency vouchers, food parcels, refer into HILS Meals on Wheels service and signpost to foodbanks
- In times when there is less need for move on transition support, the service will also provide individual housing support for families sourcing their own homes
- Support the partnership and the voluntary and community sector and other local partners to deliver of an effective and integrated service which helps people access the support they need in their own communities.
- Work as full member of the locality team, supporting people who are perceived to have some kind of risk (for example isolation, not understanding or managing their condition or situation) and making sure they have any advice and help needed to access appropriate support.
- Work as a full member of the team to support people being discharged from Hospital and reduce the likelihood of readmission by helping them to regain and retain independent living. As well as finding and accessing further support.
- Deliver the service alongside a network of volunteers and local providers across Hertfordshire.
- Activate and link existing resources in the community to meet the needs of the service user; where this is not possible highlight areas of unmet need.
- Target groups/communities which are evidenced as having worse health and wellbeing outcomes and being less able to use advice which will improve their health to make use of services

**Principal responsibilities**
- **Service Delivery**:

- Work with community based health and social care providers such as GP surgeries, adult care services to assist individuals who are in need of additional help, support and guidance (outside of statutory services) to ensure problems and issues do not worsen and lead to ‘crisis’.
- Work with health, mental health and social care professionals as part of an integrated team for vulnerable people leaving hospital and A&E/ Urgent Care departments to assist service users and carers to settle back in at home.
- Contact prospective service users, either in hospital, immediately after discharge or within the community to ascertain their needs and preferences, via a service user assessment, using appropriate guidance and paperwork and training.
- Ensure that clients and service users develop sustainable relationships with organisations and services that can help service users to live well and avoid crisis.
- Provide emotional and practical support and advice where needed following a service user assessment. This may include the following:

- Provide transport to service user’s home by car on di

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