Head of Customers Success
2 months ago
We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations.
We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up environment.
**What you'll be doing**:
- Managing the Dona support team (2+ team members)
- Managing the Dona support and onboarding processes
- Onboarding new customers onto the system and processing hardware orders
- Creating training content in the form of videos and user guides
- Handling customer escalations
- Running webinars for places of worship and charities on how to get the most out of Dona
- A people person We're looking for someone who loves speaking to people, who can build rapport quickly with our customers.
- A problem solver. You'll be helping customers resolve issues they are experiencing with our products services.
- Someone organised, a self-starter. You'll need to deal with several competing priorities in this role and you'll be expected to research and resolve issues yourself.
- Someone who has a high level of attention to detail. You'll be processing customer orders and onboarding them onto our system. We need someone who gets things right the first time.
- Patient and good at explaining things simply. You'll need to learn our domain and explain our products and services to potential customers.
- Someone with a good grasp of technology. We're a tech company and we need someone who is familiar with modern technology and software.
- Adaptable - we need someone who is comfortable working in a fast paced tech start-up environment.
- At least 2 years experience in people line management.
- At least 2 years experience handling customer escalations.
- At least 5 years experience supporting a software or SaaS product by phone
- Degree holder.
- Being open and transparent. Particularly, open to and taking on feedback, being transparent about your work and owning your mistakes (we all make them).
- Care. Care about the work you do and supporting the charities. For example, handing over work you to do before you go on holiday and going the extra-mile to make sure you hit deadlines.
- Continuously improving. From a personal perspective and company perspective. There are plenty of things we can improve
- Respect. Respecting your colleagues and our customers and expecting the same respect from your colleagues and our customers.
- Humility. Listening to your colleagues and being open-minded that what you think or do might be wrong.
**What's in it for you?**
- An opportunity to learn and grow in a fast paced tech start-up environment where you can make a difference
- Contribute to doing something good - we support over 1,500 wide-ranging charities who do fantastic things
- We will support and train you in your role
- Hybrid working from home and in office
- You'll work with an amazing team
- We're a small company (10-15 people) with no HR department so all our HR and employment contracts go through an umbrella company, who offer a wide range of benefits including a pension scheme and statutory sick pay.
- Holiday allowance of 25 days plus bank holidays.
**Required to**:
- Have your own laptop
Working hours 9am to 5:30pm Monday to Friday (37.5 hours per week).
**Location**:
- Hybrid home and office working (office based in Brighton). Expected to be in the office 3 days a week. For the first few weeks you would be needed in the office full time for your induction.
**Job Type**: Permanent
**Salary**: £35,000.00-£45,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (required)
Ability to Commute:
- Hove (required)
Work Location: Hybrid remote in Hove
-
Customer Success Representative
2 days ago
Hove, United Kingdom First Recruitment Services Full time**Position**: Customer Success Representative - **Salary**: £28,000 to £35,000 - **Location**: Hove - Hybrid - **Hours**: Monday to Friday 9am to 5.30pm with flexitime - 25 days Holiday plus bank holidays and an extra day off on your birthday, free parking available, pension scheme, hybrid working after training, team bonus We are looking for a Customer...
-
Customer Success Manager
1 week ago
Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full timeWe are looking for a rising star for a client of ours based in Brighton as a Customer Success Manager. Our client is a hugely successful and growing business looking to bring in some top talent to bolster the Sales department and ensure the Customer Success and journey is outstanding.It's an amazing time to join this business as they expand into other...
-
Customer Success Specialist
2 months ago
Hove, United Kingdom Regium Consulting Limited Full timeWe partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...
-
Customer Success Representative Full
2 days ago
Brighton and Hove, United Kingdom First Recruitment Services Full time**Position**: Customer Success Representative - **Salary**: £28,000 to £35,000 - **Location**: Hove - Hybrid - **Hours**: Monday to Friday 9am to 5.30pm with flexitime - 25 days Holiday plus bank holidays and an extra day off on your birthday, free parking available, pension scheme, hybrid working after training We are looking for a Customer Success...
-
Customer Service/administrative Assistant
3 days ago
Hove, United Kingdom United Chiropractic Association Full time**Part-time Customer Service and Admin Assistant** **£14000 per annum** **18 hours (Monday, Tuesday & Friday working days)** **Based in Hove, East Sussex** Are you a highly organized and detail-oriented individual with a passion for natural health? We are seeking a dedicated Administrator to join our friendly team based in our Head Office located...
-
Senior Customer Success Advisor
9 hours ago
Hove, United Kingdom Regium Consulting Limited Full timeWe partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...
-
Head of Block Management
6 days ago
Hove, United Kingdom Rayner Personnel Full timeHead of Block Management – Residential Estate AgencyLocation: Brighton, BN1Salary: £70kPosition: Permanent – Full Time We are delighted to be working with a prestigious client in the Brighton area. This award-winning company is a market leader and is looking for a driven and tenacious Head of Block Management to join their team. About the Role:As...
-
Customer Care Administrator
2 months ago
Hove, United Kingdom Jackson Plumbing & Heating (Contractors) Ltd Full timeWe are currently recruiting a customer care co-ordinator to work within our customer care department at our head office in Hove. Working hours 9am to 4:30pm. Dealing with incoming jobs from our clients and homeowners with plumbing issues to properties currently in warranty. - Comfortable with handling incoming / making outgoing calls. - Experience in a...
-
Head of Accounts
1 week ago
Hove, United Kingdom Harper Stone Properties limited Full time**Head of Accounts - Property Management** Freehold Management Company, based in Central Hove with management instructions throughout the South East. With a growing portfolio of managements under instruction, an increasing client base and an expanding team, the company continues to take advantage of opportunities and growth in the industry. We require a new...
-
Head of Accounts
1 week ago
Hove, United Kingdom Harper Stone Properties limited Full time**Head of Accounts - Property Management** Freehold Management Company, based in Central Hove with management instructions throughout the South East. With a growing portfolio of managements under instruction, an increasing client base and an expanding team, the company continues to take advantage of opportunities and growth in the industry. We require a new...
-
Head Receptionist
9 hours ago
Hove, United Kingdom CVS UK Ltd Full timeWe have a fantastic opportunity for a Head Receptionist to join our team here at Southdown Veterinary Group! We are happy to consider full time or part time hours for this role. As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging...
-
Customer Administrator
3 weeks ago
Hove, United Kingdom Page Personnel Full timeImmediately Available - Previous Customer Service experience **About Our Client**: The company is an established leader in the Admin and Secretarial sector with a reputation for innovation and customer service, based in Hove. It is a mid-sized organisation that prides itself on its collaborative and goal-oriented work environment, where every team member...
-
Head of Digital Workplace
1 week ago
Hove, United Kingdom Legal & General Full timeYour role at a glance As the Head of Digital Workforce you will be responsible for delivering an excellent digital workplace service and experience to our employees in the UK and increasingly across the globe. You will ensures that employees have the correct tools and equipment they need to do their roles with minimum friction, balanced with the cost and...
-
Head of Digital Workplace
1 week ago
Hove, United Kingdom Legal & General Investment Management Full timeReference - VN-26384Role Type - PermanentLocation - Hove or LondonSalary - CompetitiveClosing Date - 18 August 2023Your role at a glance - As the Head of Digital Workforce you will be responsible for delivering an excellent digital workplace service and experience to our employees in the UK and increasingly across the globe. You will ensures that employees...
-
Assistant Head for Student Well-being
3 weeks ago
Brighton & Hove, United Kingdom The Recruitment Lab Full timeDo you thrive in creating a safe and supportive environment where students can flourish?About UsOur client is a leading educational institution & charity focusing on specialized education dedicated to empowering young people with learning differences and specific needs aged 16 - 25. They offer a comprehensive program that caters to both academic and personal...
-
Customer Marketing Manager
2 weeks ago
Hove, United Kingdom Neilson Active Holidays Full timeCustomer Marketing Manager - Brighton/Homeworking Department: Sales & Marketing Location: Brighton Office – 3 days in the office (Tues, Weds, Thurs) and 2 days remote working Reports to: Head of Direct Marketing Salary: £50,000+ dependent on experience Contract: Full Time - Permanent Experience: Minimum 5 years in a similar role Job...
-
Customer Marketing Manager
2 weeks ago
Hove, United Kingdom Neilson Active Holidays Full timeCustomer Marketing Manager - Brighton/Homeworking Department: Sales & Marketing Location: Brighton Office – 3 days in the office (Tues, Weds, Thurs) and 2 days remote working Reports to: Head of Direct Marketing Salary: £50,000+ dependent on experience Contract: Full Time - Permanent Experience: Minimum 5 years in a similar role Job...
-
Customer Service Administrator
9 hours ago
Hove, United Kingdom Page Personnel Full timeOffice Based - Great company benefits **About Our Client**: Our client based in Hove are looking for a new Customer Service Administrator to join their team. You'll be working in the retail sector. **The Key Responsibilities for a Customer Service Administrator** - Carry out any reasonable request made by management. - Process all documentation correctly...
-
Head of Operational Strategy
2 months ago
Hove, United Kingdom Legal & General Full timeYour role at a glance Legal and General’s LGRI business unit is currently looking to hire a new Head of Operational Strategy to support the Transformation director in navigating and executing the groups business objectives as they face accelerated growth. As the objectives of LGRI increase due to market acceleration the need has arisen for longer term...
-
Customer Service Advisor
1 week ago
Hove, United Kingdom Get Staff Full time**Customer Service Advisor - Hove - £22,000 - £24,000** **Customer Service Advisor Package Overview**: - Full-Time, (9am-5.00pm) - Excellent Progression and Training Opportunities **Company Overview - Customer Service Advisor** Get Staff Recruitment are delighted to be working with a successful and growing Insurance brokerage who are looking to add a...