Head of Retail
5 months ago
Job Requirements
To be the airport for everyone whatever your journey'
**Head of Retail**
Compensation: £Competitive + flex allowance, up to 40% bonus and benefits
40 hours, Monday - Friday.
**What is the role?**
The Head of Retail provides overall leadership for the Retail team, the most significant ‘non-airline' related income function within the Gatwick business.
The role is directly accountable for the overall performance of Retail, more specifically, the delivery of revenue and EBITDA goals. The role has central influence leading retail negotiations and delivering new revenue streams, as well as engaging and ‘selling' Gatwick to new prospective brands and retail operators.
In addition, the role will be the main business sponsor for the planned refurbishment and major expansions of both terminals at Gatwick. It is expected that the Head of Retail will represent Gatwick as necessary at industry forums and other key conference / networking events. The overall team size is 16, with 6 direct reports.
**What are we looking for?**
- Proven demonstrable experience in retail / commercial and/or strategic consultancy role. Airport experience highly desirable
- Commercially astute, with strategic vision and a strong knowledge and experience of the retail and F&B sector.
- Demonstrable track record of ‘selling' or developing new business, an astute negotiator with strong influence as well as directly negotiating commercial contracts and contract management
- Highly numerate, with robust commercial acumen to deliver the retail strategy
- A strategic thinker, capable of articulating complex business plans or strategies - supported by strong presentation and interpersonal skills
- Proven experience in managing complexity and operating in a high-pressure corporate / private equity influenced business, experience managing stakeholders at all levels.
- Experience getting the best out of the team, someone who coaches and develops team members and role models GAL leadership behaviours.
**What's in it for you?**
Our employees tell us that working here is something special and no day is like another; Where our teams do something every day other airports only dream of. Along with a competitive salary our employees enjoy a range of personal, health and financial benefits, including:
- Performance-based bonus scheme
- High street shops and restaurant discounts
- Healthcare scheme
- Life and disability insurance
- Professional training to develop
- Discounted travel to work schemes
- Volunteer days
**What it's like to work at London Gatwick?**
At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.
We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.
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