Receptionist

2 weeks ago

Newport, United Kingdom Linden Hall Surgery Full time

**Responsibilities**: - Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments. - Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. - Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. - Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. - Refer requests for home visit to appropriate doctor as required. - Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. - Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required. - Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. - Premises: o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. - Ensure that all new patients are registered onto the computer system promptly and accurately - Support the Practice in developing approved business changes that include process improvements and bassist in embedding these into daily operations/contribute to increasing clinical effectiveness. - Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

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