Food & Beverage Supervisor

6 months ago

Haywards Heath, United Kingdom The Hickstead Hotel Full time

Job Overview:
**Duties**:
To provide a first class service to hotel guests and ensure that company standards are adhered to.
- To ensure all daily and weekly operational meetings within the hotel are happening.
- To ensure the Hotel, delivers the minimum group Brand Standards in Food and Beverage departments.
- Ensure all standard checklists are used as prescribed.
- To empower team to be able to handle all guest feedback for positive and negative and record correctly.
- Actively consider prevention, recovery and investigation of any complaints.
- Undertaking the role as toastmaster as required.
- To anticipate guests’ needs wherever possible and promote to them within the hotel enhancing guest satisfaction.
- To carryout quality training and coaching in a systematic and professional manner.
- To ensure all service standards are maintained through out the Food and Beverage operations of the hotel
- Ensure that company and legal standards for cleanliness are maintained within all Food and Beverage outlets.
- Ensure that the team are correctly uniformed, in line with Company Standards and understand the importance of personal hygiene.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Be aware of their responsibility for the security of guest and hotel property.
- Ensure that the Company’s Brand and service standards are adhered to all time.

Ensure all sales activity is monitored in line with company policy **To communicate and share knowledge with other hotel departments.**
- Regularly visit competitor hotels and Food and Beverage outlets to compare and contrast service and product.
- Liase with Line Manager, about preventative maintenance of department.
- To positively promote sales awareness within the departments and maximise sales opportunities.
- To produce a Food and Beverage sales activity management report both locally and regional.

Monitor key departmental controls **To prepare, check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.**
- Purchase / Order departmental supplies, carry out monthly stock take and action any discrepancies and business needs in line with Company standards.
- Maintain financial awareness and understanding of how the role impacts on the hotels Profit and Loss account and the Company’s business as a whole.
- Control departmental costs through correct storage and distribution of supplies.
- To ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.

To support and action within the team and department. **All employee relation issues are dealt with both professionally and legally, in a fair and reasonable manner.**
- Information is given in accordance with legislative and Company policy and procedures.
- To maintain up to date personal and relevant records to company standards.

To ensure that recruitment is in line with agreed manpower / productivity levels
- To use effective and creative recruitment methods.
- Low or Zero agency workers
- To use the correct process when advertising in line with Company standards.
- Ensure that the department is operating to the agreed manpower / productivity ratios set by Line Manager

To identify, provide and evaluate departmental learning and development.
- To carry out the departmental welcome induction to the set company standard.
- To complete 4 and 12-week job chats with all new employees. Evaluate performance and action outcomes.
- Conduct regular 1:1 meetings with members of the team as part of the company performance management process.
- Complete Annual Performance reviews and set business goals and development plans to improve performance.
- Devise, agree and action training plans for the department, with Line and HR Manager.
- To utilise and incorporate all internal learning and development tools i.e. Workbooks, Fact Files, and NVQ’s.
- Liaise with HOD’s to ensure all internal learning and development tools are being used within the hotel and each department.
- To plan and agree own personal development with line manager.

Monitor and comply with all company and legal statutory requirements **Must attend all H&S, Fire and Food Training as directed by designated Line Manager.**
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply by COSHH.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire.

To support the hotels

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