Supported Housing Officer

3 months ago

Liverpool, United Kingdom Nacro Full time

Supported Housing Officer

Job type - Full time, permanent

Salary - £30,326 per annum

Hours - 35 hours per week (+ 5 hours paid lunch)

Location - HYBRID - Liverpool, North Wales, Stoke

We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

**Who we are looking for?**

This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.

You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.

**Duties and responsibilities include but are not limited to**:
**Income Recovery**
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.

**Legal Duties**
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.

Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.

**Tenancy Support**
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.

**Estate Management/Property Standards**
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.

Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.

A full driving license and access to a car for business use is essential for this role.

DBS check will be required for this role.

For the full role profile please click here.

For details of Nacro’s excellent benefits please click here

**Job Types**: Full-time, Permanent

Pay: £30,326.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Housing management: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

Reference ID: FV2568

  • Housing and Community Officer

    6 days ago

    Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing and Community Officer Salary: £30,000 per annumHours: 37 Hours Per WeekType: Permanent Location: Liverpool, L3Start Date: ASAP Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting...

  • Housing Officer

    2 months ago

    Liverpool, United Kingdom Service Care Solutions Full time

    Job title - Housing and Community Officer Location - Liverpool L3 Contract - Permanent Hours - Full time (Office based) Salary - £30,000 per annum The Role Summary Our client a local housing association is looking for a Housing and Community Officer to join their team on a Permanent contract and the role is fully office based in Liverpool. This role...

  • Housing Officer

    4 months ago

    Liverpool, United Kingdom Vetro Recruitment Full time

    **Join Our Team as an Experienced Housing Officer in Liverpool!** Are you an experienced housing professional looking for a rewarding opportunity to make a difference in people's lives? Do you thrive in a role where you can manage tenant relationships, coordinate repairs, and handle administrative tasks with precision? If so, we want to hear from...

  • Housing Officer

    4 weeks ago

    Liverpool, United Kingdom Service Care Solutions Full time

    Job title - Housing and Community OfficerLocation - Liverpool L3Contract - PermanentHours - Full time (Office based)Salary - £30,000 per annumThe Role SummaryOur client a local housing association is looking for a Housing and Community Officer to join their team on a Permanent contract and the role is fully office based in Liverpool. This role offers a...

  • Housing Benefit Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Housing Network Full time

    We are seeking a skilled professional to join our team at The Housing Network as a Housing Benefit Specialist. In this role, you will be responsible for guiding the process of claiming exempt housing benefits for our residents on our Active Opportunity Pathways.Key responsibilities include:Tracking progress and solving blockers to ensure timely...

  • Housing Benefit Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Housing Network Full time

    We are seeking a skilled professional to join our team at The Housing Network as a Housing Benefit Specialist. In this role, you will be responsible for guiding the process of claiming exempt housing benefits for our residents on our Active Opportunity Pathways.Key responsibilities include:Tracking progress and solving blockers to ensure timely...

  • Housing Services Coordinator

    2 days ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community OfficerService Care Solutions - Housing is seeking a skilled and dedicated individual to fill the role of Housing and Community Officer. This position offers a unique opportunity to make a positive impact on the community by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being.Key...

  • Housing Services Coordinator

    2 days ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community OfficerService Care Solutions - Housing is seeking a skilled and dedicated individual to fill the role of Housing and Community Officer. This position offers a unique opportunity to make a positive impact on the community by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being.Key...

  • Housing Services Coordinator

    1 week ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community OfficerService Care Solutions - Housing is seeking a dedicated and customer-focused individual to join our team as a Housing and Community Officer. This role offers a unique opportunity to make a positive impact on the lives of residents by providing support with housing needs, managing tenancy matters, and contributing to neighbourhood...

  • Housing Services Coordinator

    1 week ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community OfficerService Care Solutions - Housing is seeking a dedicated and customer-focused individual to join our team as a Housing and Community Officer. This role offers a unique opportunity to make a positive impact on the lives of residents by providing support with housing needs, managing tenancy matters, and contributing to neighbourhood...

  • Housing Services Coordinator

    4 days ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community Officer RoleWe are seeking a skilled and dedicated individual to join our team as a Housing and Community Officer. This role offers a unique opportunity to make a positive impact on the lives of residents by providing support and guidance on housing-related matters.Key Responsibilities:Advice and Support: Provide expert advice on...

  • Housing Services Coordinator

    4 days ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community Officer RoleWe are seeking a skilled and dedicated individual to join our team as a Housing and Community Officer. This role offers a unique opportunity to make a positive impact on the lives of residents by providing support and guidance on housing-related matters.Key Responsibilities:Advice and Support: Provide expert advice on...

  • Housing Support Officer

    3 months ago

    Liverpool, United Kingdom The Church of England Full time

    Job Summary: The purpose of this role is to proactively manage and develop our day to day repairs and maintenance service. You will be a key liaison for clergy ensuring they are aware of progress on repairs and matters that affect their living feeding back their comments to the team. You will oversee and liaise with our agents who manage the lettings...

  • Housing Officer

    3 months ago

    Liverpool, United Kingdom Maxim Care Solutions Full time

    Job: Housing Officer (Temporary Accommodation) Make a real impact: Help vulnerable people find temporary housing and get back on their feet. What you'll do: - Manage temporary accommodation for people in Knowsley. - Support residents with tenancy issues, finances, and benefits. - Ensure properties are well-maintained and safe. - Be a source of information...

  • Housing Officer

    2 weeks ago

    Liverpool, United Kingdom HAYS Full time

    Housing Officer (Liverpool) We're looking to recruit an experienced Housing Officer in the Liverpool area to join our clients' team on an ongoing, temporary basis with hourly rates up to £22ph. Key responsibilities: Providing housing, tenancy and estate management across patch of designated housing stock including managing a caseload of ASB & rent...

  • Housing Officer

    4 days ago

    Liverpool, United Kingdom HAYS Full time

    Housing Officer (Liverpool) We're looking to recruit an experienced Housing Officer in the Liverpool area to join our clients' team on an ongoing, temporary basis with hourly rates up to £22ph. Key responsibilities: Providing housing, tenancy and estate management across patch of designated housing stock including managing a caseload of ASB & rent...

  • Income Officer

    4 months ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Job title**: Income Officer **Contract**: 18 months fixed term or secondment **Salary**: £32,716.62 per annum **Location**: L11 2SF Cobalt Housing is recruiting for an experienced and skilled Income Officer to join us. This role is key to the effective collection of income across all areas of debt recovery within a wider Neighbourhood Team. This post...

  • Income Officer

    4 months ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Latest Opportunities**: We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord. If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to...

  • Housing Officer

    3 months ago

    Liverpool, United Kingdom Serco Inc. Full time

    **Housing Officer**: 12 hours - £12.00 Liverpool Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along...

  • Housing Officer

    4 months ago

    Liverpool, United Kingdom The Riverside Group Full time

    **Job Title**:Housing Officer **Contract Type**:Secondment for 18 months **Salary**:£32,002.39 (£33,634.59 is achieved after 12 months successful performance in the role) **Working Hours**:Full-Time 35 hours **Working Pattern**:Monday - Friday **Location**:Liverpool (Hybrid) **Why Riverside?** At Riverside, we’re a housing association with a...