Sales Support Advisor

5 months ago

Bristol, United Kingdom ALD Automotive Full time

In May, we finalised our acquisition of LeasePlan, making us the global leader of our industry. Our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs.

For us to be successful, we’ll continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us.

**Lombard Vehicle Solutions (LVS) exists to support the vehicle funding and fleet management requirements of customers of National Westminster Banking Group and its asset finance subsidiary, Lombard North Central. Created to meet the needs of today’s business fleets, LVS combines the trusted brand values of Lombard, with the innovative products and support services of ALD Automotive, one of the UK’s leading fleet service providers. It is within this Telesales & Retention team we're currently an additional Sales Support Advisor, initially offered as a 12 Month Fixed Term this is a tremendous opportunity to join this strategically key area of our business**

**Key Purpose**
- The provision of high quality sales and administrative support.
- To be central to the core processing of the T&R Team - receiving and triage of new business leads, supporting salespeople as required, carrying out key support functions as required
- Ensuring all allocated sales tasks and processes are completed accurately and to a high quality, to meet the achievement of departmental sales, quality and productivity targets.
- Provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods.

**Summary of Responsibilities**
- To ensure accurate production of Customer quotations, finance proposals and reports as requested by the Telesales & Retention Advisors and Field Sales Teams, to meet Sales and Quality targets.
- To produce Customer order documentation in an accurate and timely fashion, liaising with external suppliers, to assist the Telesales & Retention and Field Sales Teams requirements.
- To support departmental Sales and Marketing campaigns, ensuring that department offers are loaded to the required portals in a compliant and accurate manor.
- To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness when supporting the sales process.
- To work closely with colleagues across the Telesales & Retention and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
- Ensure that all actions undertaken meet our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.

**Skills, Experience & Background**
- Experience within a Customer Service or Sales environment desirable.
- The ability to take ownership of issues and work collaboratively to ensure swift resolution
- To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs
- Effective verbal and written communication.
- Good numeracy skills and attention to detail.
- Effective problem-solving skills, with an eye for simplification
- Excellent and proven time management.
- Good understanding of Microsoft Office Excel including Word & Excel or similar
- An appreciation for regulation and the importance of working within legislative guidelines

**What we can offer **
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work / CSR Initiatives
Excellent CSR agenda - Ecovadis certification
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture

**Why ALD Automotive**
ALD Automotive and LeasePlan have come together to form one company and begin a new chapter in our development together to create the leading sustainable global mobility player. With a shared commitment to innovation, customer service, and employee development, we are excited to leverage our combined expertise, resources, and capabilities to deliver unparalleled value and service to our customers. By combining our strengths and talent, we are uniquely positioned to provide best-in-class mobility solutions to our clients worldwide. Our combined strengths will drive us forward to create

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