Product Owner
3 days ago
Product Owner needed to oversee the delivery of products within the Mobile Products & Services team
Location: London Southwark (hybrid - no more than twice a week on-site)
Contract: 3 months (visibility to go permanent after)
Rate: £550 per day through umbrella
Hours: Monday to Friday
Job Overview
The purpose of the team is to evaluate, build, deliver and manage in life market leading, profitable products & services which deliver great customer experiences. You will join the Mobile Products & Services team, focused on delivering products that enhancethe experience of voice calling & messaging for our client's customers. This product allows our client's customers to share their phone number and mobile plan through their devices. You will ensure the overall performance of the product for our client. Workingclosely with the Global team you will lead the overall integration, launch and in-life management of the product.
Key Responsibilities
- Leading all in life product management for existing product, working closely with all stakeholders (propositions, sales, product, IT, CVM, marketing, group teams etc)
- Lead the integration of Global products into the UK market, overseeing launch activities in the UK e.g. marketing, sales enablement, local pricing etc, ensuring necessary integration, launch and go-to-market resources system integration, technology integrationetc.
- Capture business requirements and translate these into required new features and product enhancements
- Drive continuous improvement in the performance of the core product - you'll be accountable for the product's quality and reliability
- Identify gaps and pain points in the user lifecycle & product feature in order to recommend and define enhancements
- Be the SME for the Product and associated technologies (eg eSIM)
- Review and add to training materials, supporting the trainer activates of our client's care teams for rollout services
- Track and manage the local product targets for market share growth, product revenues, margin and customer service performance
Experience Needed
- Strong experience in E2E customer process journeys/ flows - constantly striving for improvement
- The ability to identify and translate customer requirements/insights into product requirements
- Sufficiently technical understanding to be able to work with IT & Technical development teams, (eg technical requirements, platforms, infrastructure)
- Ability to communicate and engage across the business across all levels of stakeholders
- Previous experience working with technical and marketing teams as part of the product integration process
- Commercial understanding/acumen of business KPI's.
- Proven experience of managing and influencing cross-functional groups and driving consensus in complex, multi-national environment
- Previous experience in product management roles (experience from consumer goods or services (digital/non-digital) company ideal) with good technical understanding
Start Date ASAP
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