Administrator

2 days ago


Leyland, United Kingdom Brook Street Full time

**Job title**: Administrator
**Location**: Lancashire, Leyland
**Hours**: 37.5 hours Monday to Friday
**Pay**: £10.40
**Contract**: 6 months with possible extension

**Job summary**
To provide a comprehensive administrative service to support all functions of the Referral Management Centre (RMC). The post holder will be required to undertake a range of tasks, including use of the Integrated Referral Gateway, e-referral, the community patientadministration systems (i.PM), implementation of PTS criteria and use of the web-based ambulance booking system.
**Duties**
" To liaise and support GP practice staff in both the referral process and management of patients following referral
" To provide a responsive and patient-friendly service that supports patients through the NHS referral and booking process
" To respond pro-actively to queries from patients and GP practices
" To respond appropriately to all patients, including the deaf and those for whom English is not their first language
" To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed
" To provide advice to patients with regard to hospitals/services available to them, using reassurance and other interpersonal skills
" To use communication skills including empathy, tact and reassurance in handling all calls
" To book appointments for primary community and secondary care providers and assess and book transport using a variety of complex electronic schedulers.
" To book appointments in line with national and locally commissioned waiting time guarantees
" For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems
" To deal with complex enquiries from a range of sources including clinicians, managers and
members of the public, passing messages and initiating a quality service response

**What we are looking for**
" Good written and oral communication
" Excellent telephone manor
" Ability to use IT systems (word, excel, etc)

**Essential**
" Customer care experience
" Positive attitude/phone manor
" A good standard or general education (GCSE Maths and English)

**Essential ID**:

- Passport or birth certificate paired with provisional or driving license
- 2 proofs of address
- Proof of NI


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