Bars and Hospitality Casual Staff/cover Supervisor

7 months ago

London, United Kingdom Shaftesbury Theatre Full time

**Bars and Hospitality Casual Staff/Cover Supervisor**

**Base rate **£11.95

**Supervisor rate**:£14.25
- Rate of pay is dependent on the responsibilities given on a shift but will be clarified during the interview._

**Purpose**

A dramatic transformation of the Shaftesbury Theatre for the 21st Century began in 2016 with the completion of the award-winning fly tower. Significant further phases of the work are now complete which gives the Theatre well-designed and sizable bars, two hospitality suites and a “grab and go” coffee shop, Box Office Brew, which enjoys outside seating on the recently completed Princes Circus. Alongside physical improvements, an extensive daytime conference and events programme is being developed to boost both the Theatre’s profile and its profitability which will complement the activity of the principal production, currently MRS DOUBTFIRE. The Bars and Hospitality department has been created to devise and implement an exciting food and drink offer, deliver amazing service, and drive the business and revenue of our busy West End Theatre.

**Duties While supervising**
- To provide a safe and welcoming environment to anyone visiting the theatre.
- To lead the team by example, consistently pushing for high standards.
- To monitor and gently mentor members of the team ensuring they are fulfilling their role. Discussing with management further when duties are not met.
- To oversee all cleaning, when supervising, undertaken by the B&H team. Assisting where needed.
- Assist in the introduction of new procedures.
- Supervise the bars as appropriate for both shows and events, ensuring effective operation with other departments.
- Engage with customer feedback, escalating when necessary.
- Ensure all transactions are processed correctly, undertaking any corrections that need to be processed and finalising banking nightly.
- Ensure all bar equipment and facilities are in good working condition reporting any issues in a timely manner.
- Drive sales and promotions as directed.
- Actively participate in team briefings reporting to the team your expectations and any updates.
- Report any relevant issues within the workforce, escalating where appropriate.
- Assign team tasks ensuring efficient and effective working.
- Assist in the management of Licensing and Health and Safety objectives.
- To maintain the highest standards of Customer Service in accordance with the Theatre’s

Customer Care guidelines and the Company’s policies and aims.
- To support the Theatre of Comedy Company’s communication objectives by sharing information

with colleagues as appropriate whilst respecting confidentiality
- to comply with the Company’s Electronic Communications and Data Protection policies.
- To comply with Theatre of Comedy Company’s Equal Opportunities and Health and Safety

Policies at all times.

**General duties as a bar team member**
- To provide a safe and welcoming environment to anyone visiting the theatre.
- To actively assist anyone who needs help within the venue.
- To maintain the highest standards of Customer Service in accordance with the Theatre’s Customer Care guidelines and the Company’s policies and aims.
- To work collaboratively with the other departments within the Theatre to exceed our guests’ expectations.
- To have a thorough knowledge of the products we sell and be able to communicate this to our guests.
- To always present the Bars and Hospitality facilities to the highest standard.
- To work closely with the Bars and Hospitality management team and be pro-active in maximising the customer spend increasing revenue and profitability of the Bars and Hospitality operation.
- To communicate effectively with the management team and escalate any issues or complaints that you can’t resolve.
- To undertake any relevant training as directed by the management.
- To always adhere to the Shaftesbury Theatre’s Health and Safety Policies.
- To work on any task as requested by a member of management.
- To support Theatre of Comedy Company’s communication objectives by sharing information with colleagues as appropriate whilst respecting confidentiality so that you and your colleagues have all the information you need to perform your duties effectively.
- To comply with the Company’s Electronic Communications and Data Protection policies.
- To comply with Theatre of Comedy Company’s Equal Opportunities and Health and Safety Policies at all times.

**Person Specification**
- Previous supervisory experiences working in large-scale bars, hospitality venues, or events settings
- Excellent customer service.
- Confident leadership skills within a large team.
- Ability to identify problems and recommend solutions.
- A willingness to learn, implement and practice new procedures.
- Excellent communication skills.
- Good personal presentation and customer-focused skills.
- Numerically literate.
- Able to work well under pressure, managing priorities and planning workload app

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