Office Administrator

4 weeks ago

Glasgow, United Kingdom Hampton & McMurray Full time

This role is full-time, working 35 hours per week, five days per week Monday to Friday with the very occasional requirement to work a Saturday during an event. Holidays will be 20 days per annum, plus statutory holidays. As we are a retailer who opens 7 days a week and statutory holidays are often our busiest time, you will be expected to work most statutory holidays, except Christmas and New Year. Statutory holidays worked will be added to your annual leave.

**RESPONSIBILITIES AND DUTIES**

**Core duties**
- Operate our EPOS system. Training will be provided.
- Use system to track purchase orders and contact suppliers, where necessary. This is critical in ensuring orders are delivered within the expected timescales.
- Create new products on EPOS system and input Stock Orders when required.
- Contact customers proactively with order updates and receive customer calls for order updates;
- Track all customer interaction during the order process;
- Acknowledge purchase orders on system and highlight any discrepancies to sales staff;
- Receive cash and credit card payments for the balance of the payment, immediately prior to the customer taking delivery;
- Interact with potential customers, when the showroom is busy, and provide basic assistance/information to potential customers until sales team members are free;
- Deal with general incoming and outgoing telephone calls/queries
- Maintain the daily cash book and agree with system end of day.

**Other regular duties**
- Maintain service spreadsheet to keep track of all ongoing services (repairs, complaints etc.);
- Maintain Feefo Review Platform following deliveries to customers.
- Maintain records of initial deposits taken;
- Send letters to customers when necessary;
- Prepare word and excel documents to assist other team members;
- Take booking in calls from suppliers for delivery of goods to the Distribution Centre;
**Occasional Duties**
- Confirm delivery of goods with our distribution centre, match delivery notes to invoices or follow up for invoices when required;
- Convert cost price lists to retail so that the company’s website can be updated, and all team members notified;
- Liaise with Credit Finance provider for payment of credit agreement when credit approved for customer purchase;
**QUALIFICATIONS AND SKILLS**

Self-motivated; some retail experience would be advantageous; good communication skills; proficiency in Microsoft Word and Excel; attention to detail; professional appearance; good organisational skills; ability to prioritize efficiently; ability to work alone or as part of a team; enthusiastic and reliable;
**COMPANY INFORMATION**

**General**

We operate from Glasgow and Ayr and are the leading quality independent furniture retailer in those areas. We have been established since 1952 but are very much looking forward to the future.

We have built a reputation for selling high quality furniture with exceptional levels of customer service.

We are renowned for selling well known brands such as Celebrity, Duresta, Ercol, Hypnos, Parker Knoll, Skovby, Stressless, Venjakob and many more all at very competitive prices.

Our staff are highly motivated to provide customers with the best levels of service and knowledge available. They are not commission based, therefore their priorities are to understand customer needs and ensure they are 100% happy that they have made the correct purchase.

We also have a carpet department which boasts carpets from leading manufacturers such as Adams, Axminster, Brintons, Brockway, Cormar, & Ulster. We also have full control of our fitters as they are employed by us, whereas most companies use contract fitters.

We have customers from all over Scotland, England and further afield, therefore we are more than happy to arrange deliveries wherever the customer’s home is.

**Salary**: £20,000.00-£22,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 16/06/2023

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