Care Navigator

Do you have administration and call handling experience? Are you looking to join a growing social enterprise with great benefits including an NHS pension and NHS car fleet scheme? Primary Care 24 (PC24) are excited to share the position of Care Navigator on a permanent basis.

As a PC24 Primary Care - Care Navigator you will provide excellent customer service to patients, carers, healthcare professionals and other service users when making and receiving calls on behalf of PC24 GP Practices and do so in a caring and compassionate manner.

You will also provide cover on an ad-hoc basis for other members of the wider administrative/reception team when appropriate at times of annual/sick leave to deal with peaks in workload.

**Key responsibilities**
- Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures
- Excellent communication with call requests at all times to enable effective care navigation to the most appropriate Clinician and/or service
- Provide support to the wider Primary Care team and action any follow up calls to other services as required
- Provide operational support to the onsite practice team and clinical team
- Ensure safety of our patients by following correct processes
- Ensure all follow up calls are input into the patient record.
- Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome
- Record essential information in a concise and accurate manner using EMIS Web system processes

**About you**
- Educated to GCSE Level C in literacy and numeracy or equivalent work-based experience
- Able to demonstrate excellent communication skills with a wide variety of people
- Excellent keyboard skills and experience of Microsoft Office packages
- Able to demonstrate excellent customer service skills
- Patient focused, ability to show patience, empathy, and compassion via telephone.
- Experience using EMIS is advantageous but not essential

**What’s on offer?**
- Permanent opportunity
- 25 hours per week
- £10.90ph
- Located at our brand new Primary Care Hub, Sefton Road
- NHS pension scheme
- 27 days annual leave (based on 37.5 hours per week)
- NHS car fleet scheme
- Casual dress working environment
- Ride to work scheme

**About us**

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively.

The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

**Closing date: 4th March, 17:00.**

**Job Types**: Part-time, Permanent

**Salary**: £10.90 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Litherland, L21 7LD (required)

Ability to Relocate:

- Litherland, L21 7LD: Relocate before starting work (required)

Work Location: In person