Apprentice Business Administrator

**Kingskerswell & Ipplepen Health Centre**

**Apprentice Business Administrator**

Full training in all areas of administration within General Practice. This will include reception, appointment booking, Patient records, prescriptions and test results and general administration duties, training will be developed throughout the apprenticeship You will be enrolled on the Business Administration Apprenticeship Level 3 with PMA Ltd.

**What will the apprentice be doing?**

**Reception & Appointments**
- greeting patients, booking them in to clinics
- answer incoming calls on behalf of the practice, dealing efficiently with general enquiries from patient and transfer calls accordingly
- book appointments for gp’s nurse and other service providers across both surgeries
- ensuring that all calls are answered promptly, accurately, and professionally using health navigation skills (full training will be given)
- taking accurate messages where appropriate
- registering new patients and temporary patients - checking identity
- working closely with and supporting doctors (gps), nurses, midwives, health visitors, phlebotomists, healthcare assistants and other outside agencies as necessary
- maintaining electronic appointment systems. managing an online appointment booking system.
- ensuring security of premises and arranging maintenance of equipment

Patient Records
- Maintaining electronic medical records, scanning letters and medical documents and use of an electronic document management system
- Using MS Office software WORD and EXCEL / Networked computers

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Full training will be given in all areas of administration within General Practice. This will include reception, appointment booking, Patient records, prescriptions and test results and general administration duties. You will work closely and be guided by team members who are highly skilled. This training will be developed throughout the apprenticeship gaining a full working knowledge in all areas.

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd.

The apprenticeship will be a work based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace.

**What is the expected career progression after this apprenticeship?**

All our apprentices are given the opportunity to progress to various roles within the Surgery, including our GP assistant training programme.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Presentation skills

**Qualifications**
- GCSE or equivalent English (Grade 3 to 9) desirable
- GCSE or equivalent Maths (Grade 3 to 9) desirable

**Job Type**: Apprenticeship

**Salary**: £10,296.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newton Abbot: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Reference ID: VAC1000154931