Nights Team Member

5 months ago

Glasgow, United Kingdom voco Full time

**At voco Grand Central Hotel, we have an exciting opening to join our team as a Nights Team Member**

We are looking for someone who can commit to Full-Time (35 hours), working shifts from 11:00pm to 8:00am.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days. At voco Hotels we are reliably different, the trusted name above the door but with a distinctive character. We believe that everyone is a host and are looking for someone who can help us create memorable experiences for our guests.

We are paying £12.00 per hour, all hours worked paid for.

As a Front Office Nights Team Member your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees, in addition to running the night audit. This role is varied and you may be completing different tasks depending on the need of the Hotel To thrive in this role, the key skills & experience you’ll ideally already have are:

- Experience working as a Nights Receptionist/Auditor, Concierge or Guest Services Agent at a Hotel is highly beneficial
- Passion for providing excellent customer service, wanting to go above and beyond for our guests
- Confident working on Hotel systems, experience working with Opera specifically is a big plus
- Willing to learn new things and work as part of our wider Hotel team

**So why work for us (aside from joining an awesome team )? Well, look no further**
- £12.00 per hour, plus free meals whilst on duty
- Incentives to earn more each month with gratuities (where eligible) being paid monthly through our Tronc system
- Paid holidays, generous maternity/paternity pay and enhanced sick pay Plus subsidised child care support, helping support you and your family.
- Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available)
- Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)
- 50% off on F&B when staying over in IHG properties on Employee Rate
- Discounts off your supermarket shop, other shopping and experiences through our portal
- Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders
- Opportunities for career progression and to transfer around the world
- 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about
- Most importantly, we’ll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities

**What is it like to work for voco Grand Central Hotel?**

**You must meet the legal requirements to work in the UK.**
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether._

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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