Defect's Co-ordinator

3 weeks ago

Aldershot, United Kingdom Aster Group Full time

Organisation, Customer Service and Communication. If these three things are your bread and butter, look no further, this is the role for you.

**What you’ll be doing**

You’ll play a pivotal role in supporting our customers with their defects by liaising with warranty providers and developers to arrange completion of outstanding defects.

You’ll ensure that all defects are logged accurately and will keep up to date records for reporting to senior leaders. You will also be supporting internal departments by keeping up to date, relevant information on our new housing stock.

You’re joining us at a time where you can help shape the defects team and really put your stamp on customer experience and new build aftercare for Aster.

**About you**

First and foremost, you’ll understand the importance of customer service and will put the customer at the heart of everything you do.

You’ll be communicating with customers, colleagues and external providers through a variety of communication methods so will be confident in your ability to deliver key messages in writing and on the phone.

You’ll have strong attention to detail keeping accurate records of conversations and logging information to support colleagues across the business.

You don’t need to have construction knowledge but if you do, that’s great. You’ll be educated to GCSE level and will show a willingness to learn and continuously develop a service.

As you’ll be working with our internal systems and IT on a daily basis, you’ll be a confident IT user with you’ll know your way around the Microsoft office suite.

You can carry out the role wherever is best for you but there will be travel required to our hubs and offices, predominantly our Devizes hub, on occasion.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Interviews will be via Microsoft Teams.

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