Content Designer

**About Directorate**

The Resident Experience and Digital service is reshaping the way our residents access our services and influencing how our service is designed so they are accessible and inclusive to all. Through Barnet’s Resident Experience & Digital Strategy we are delivering a programme of work to re-think access to Council services, to prioritise support for those residents who are more vulnerable or have more complex or sensitive needs. Residents have a more joined up view of the Council and a better overall experience. We are delivering this through implementing new technology, re-designing processes and informing a culture change that is resident centric across all teams.

**About the role**

We are looking for a Content Designer to join our Website and Digital Content Design Team at Barnet Council.

We’re making Barnet’s digital services and information simpler, clearer and faster to use for our residents and businesses. To do this we need people who can write high-quality and user-focused, accessible content, and who understand the web, technology, and people.

Our Content Design roles are not graphic design or marketing content jobs and don’t require you to create blogs, marketing or social media content. Our roles are about the content found within the design and for us this is mostly, but not exclusively, about words and interactions within content to help residents meet their goals, and our services achieve policy aims.

Our key projects include the redesign of our ‘digital front door’. This work is about improving existing or designing new access to services within Housing, Council Tax, Revenues & Benefits and Adult Social Care. We also have a focus on residents facing financial vulnerability. The migration of microsites back into Barnet’s main website is also a priority area of work.

You’ll work within multidisciplinary teams that have a common goal to improve and enable the council to achieve an end to end joined-up experience that meets the needs of our residents across a varied array of systems and services.
If you're a skilled content designer, and you are committed to opening up and transforming digital information and services through user centred and accessible content design - then we'd love to hear from you.

The working week is hybrid - in office (Colindale, London) currently 1 to 2 days a week and remote working on other days.

**Who we are**
- We are a busy team creating and improving Barnet Council's digital information and resident experience on Barnet.gov.uk and microsites.
- We work closely and collaboratively with our residents, businesses and our internal Service Design, IT, Customer Experience Leads and teams.
- We are passionate about creating great content and making our online information and services the best they can be for our residents.

**What we offer**
- 31 days annual leave, plus public and bank holidays
- Access to the**_ _**Local Government Pension Scheme**_, _**which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well
- being training programs including confidential employee assistance

**How to apply**
- Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures._