Operations Supervisor

Operations Supervisor- Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment? We have an amazing opportunity for you to join our team as an Operations Supervisor.-
**What we offer**:

- Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension
- Flexible working hours
- Opportunities for training, career growth and development
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

**No two days will be the same **and y**ou will **be responsible for**:

- Assuring the training, development, and performance of your team. Leading by example to make a positive difference in their ability to perform safely, efficiently, and professionally and deliver superior customer service.
- The smooth running of day-to-day operations of the venue to deliver a seamless and positive service experience for all customers.
- Interacting with customers and resolving enquiries and complaints in a calm and professional manner, leading to exceptional member satisfaction.
- Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities.
- Decisive, fair, and consistent problem-solver with critical decision-making skills, able to organise and prioritise to strategically develop creative solutions for complex issues.
- Able to clearly convey information and ideas; engage and connect with a wide range of internal and external stakeholders.
- Great listener with excellent customer service skills able to effectively manage difficult situations.
- Experienced leader with a proven track record of success and a genuine desire to engage, motivate and develop a team.-
**Closing Date: 26 May 2024**

**Assessment Date: 31 May 2024**
- Registered Scottish Charity No: SC027450- Operations Supervisor- Job Type: Royal Commonwealth Pool- Posted: 10/05/2024- Closing date: 26/05/2024- Closing time: 23:59