Desktop Support

Scope of Work

Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).

Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) Installation, Move, Add, and Change (IMAC) of Customer IT Assets VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)

Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of BH. Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customer will provide specific training and instruction if needed. Mobile Phone Support - Triage, asset Management, Configuration and Support as required.

Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.

The ability to speak English and the local language(basic)

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £2,000.00-£2,200.00 per month