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Booking Agent

4 months ago

London, United Kingdom Portico Corporate Reception Management Full time

We have a fantastic opportunity to join our Advanced Bookings team, based at a well-known German Investment Bank.

The role of the Bookings Agent is to ensure that an exceptional high level of customer service is delivered to all callers and bank staff that use the associated services, while ensuring the effective utilisation of meeting rooms across the estate.

This structured role will involve organising meeting rooms, private dining, and events. Whilst creating and cultivating excellent working relationships with team members from all service partners to deliver the requirements and retain the seamless five-star standards.

Working Hours: 40 hours per week, Monday - Friday with rotating shifts between 8am-6pm

**Salary**: £30,266

Applicants must have a proven track record in delivering five-star service within a corporate or hospitality environment. Ideally, we are looking for someone with a background in reservations from a five-star hotel or restaurant. You must have strong organisational skills, the ability to communicate eloquently and excellent telephone etiquette, as well as quick thinking and problem-solving skills.

Experience with Audio visual set up is also desirable.

What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme

Who is Portico?

Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.

Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.

Why Portico?

Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.

**Job Types**: Full-time, Permanent

**Salary**: £30,266.00 per year

**Benefits**:

- Company events
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 2396Z