Customer Service Co-ordinator
2 weeks ago
This interesting opportunity has arisen for a Customer Service Co-ordinator to join our clients’ friendly yet hard working team within the Ely area. You will have previous experience within a similar role and a good understanding of customer service.
**As the Customer Service Co-ordinator you will be**:
Handle daily inbound calls from customers and build positive relationships effectively and efficiently with customers.
Logging customer calls and using CRM systems whilst conversing with our customers.
Keep the customer informed of outstanding orders and service requirements.
Liaise with our manufacturing partners monitoring customer equipment progress and updating clients on a regular basis
Preparing reports and making accurate records of activity and communicating effectively.
**As a Customer Service Co-ordinator you will have**:
Understanding of the overall customer experience and required operational improvement.To be able to think quickly and act effectively in a fast-paced environment
Excellent written, verbal and customer service skills
Ability to evidence success in delivering against internal and team KPIs.
Comprehensive use of IT systems.
Proficient in Microsoft Excel, Word, and Outlook with the ability to present information to the management team.
Exact Sourcing is an equal opportunities employment agency.
Dan Walker
Senior Recruitment Consultant
01638 661333
**JOB DESCRIPTION**
Full Time
Admin & Customer Service
Ely
£26,000-£28,000
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