Customer Experience Team Leader

3 weeks ago

East London, United Kingdom GNA Group Full time

**Job description**

Our client currently has an exciting opportunity available for a Customer Experience Team Leader to join our growing team. They are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction, after care and feedback service.

**Required knowledge and skills**:

- General maintenance, repairs and damp & mould knowledge advantageous, but not essential.
- Good communication and social skills with a strong customer focus.
- To maintain an effective and professional approach at all times.
- Work with colleagues, other staff, customers and partners to provide efficient and effective services.
- Ability to problem solve, balancing customer needs with targets and constraints.
- Provide advice and guidance to customers.
- Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines.
- Good knowledge of ICT systems, including software packages such as Microsoft Excel, PowerPoint etc

**Required qualifications and experience**:

- An experienced Team Leader who can engage their team to continuously improve and deliver a first-class customer experience.
- Previous experience of working in a customer-focussed environment.
- Experience of handling feedback from first contact through to a successful resolution.
- Previous experience of dealing with feedback from customers over the phone, in writing and in person.
- Relevant qualification or equivalent working experience in complaint handling and customer service.
- Access to a vehicle, for travel to and from sites with business use insurance.

Pay: £30,000.00-£34,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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