Sales Coordinator
2 weeks ago
CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.
It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.
As our Sales Coordinator, you will work closely with the Sales Manager and wider Sales team. This role will ensure a comprehensive and effective all-round Sales service is provided to the Short Sea Customer base. You will be a critical focal point to develop new business, increase volumes, and manage existing Sales agreements to ensure the best possible results are achieved.
Through a proactive and customer-centric approach, you will be a trusted first point of contact, providing competitive rate quotations to suit the needs of new and existing customers. You will be required to proactively identify opportunities to develop new business and supporting the effective management of existing Customer relationships. This will ensure high levels of business retention and identification of cross-selling opportunities to support business growth.
WHAT WILL YOU BE DOING | KEY RESPONSIBILITIES
Ensure that customer requirements (e.g responding to quotation requests and seeing these through to successful resolution) are met in a professional and timely manner.
Be regularly connecting with new logos, businesses by phone to bring new opportunities for pricing.
Build and provide new leads, markets, trends, to share with wider sales team.
Build rapport with BDM’s, internal departments, Trade and Overseas agencies, ensuring best outcomes for CMA CGM SSL INEUR customers.
Regularly partner with Outside sales team to share leads, support, and handle customer enquiries.
Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities, gains, lost business, pipelines and any other business.
Liaise closely with Trade teams to secure competitive pricing to develop volumes.
Analysis of statistical data, identifying opportunities to develop new business and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
Regularly and accurately updating rate matrix, to support external Sales teams
Effectively maintain customer relationships through regular and proactive contact.
Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
Attend external customer visits as required, focusing on Key Accounts and top pipeline opportunities, most importantly new business.
Updating CRM system with relevant information and data (e.g. Customer data, visits, service requirements), and ensuring all relevant internal departments are updated with key developments.
Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.
WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE
Demonstrate experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is by no means essential)
Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.
A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
Flexibility in your approach, able to respond positively and proactively to differing customer requirements
Competent Microsoft Office Skills - eg, Excel, Teams, PowerPoint.
**WHATS IN IT FOR YOU? | FOR OUR SALES COORDINATOR, WE OFFER**:
25 days annual leave (plus public holidays) increasing with length of service plus an additional day over the Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Life assurance (x4 base salary)
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Health plan including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy
COULD YOU BE OUR NEXT SALES COORDINATOR? JOIN US AND DISCOVER A WORLD OF OPPORTUNITIES
CMA CGM Gro
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