Helpdesk Administrator

**Hours - Rotating Day and Night Shift Pattern**
**Location - Northwood**
Skanska are keen to hire Helpdesk Administrators on their key, long term Facilities Management contract in Northwood, near Watford, taking all calls to report issues at the Northwood site, logging the job on the system, or to simply transfer calls to other personnel on site.
**These roles will see you work a shift pattern which will include (after training) Day and Night shift on a rota pattern, along with the rest of the team.**
**You’ll**:

- Asset numbers to be used when logging jobs where applicable
- Answer all telephone calls within agreed SLA time scales
- Ensure all onsite vehicles are signed for when in use
- Ensure all accommodation keys are signed for and any spare rooms that are given out a the correct form is filled
- Provide support to accommodation when needed during working hours
- 12 hr shift worker to review jobs raised to make sure all steps have been followed

**We are looking for**:

- Customer Service experience - ideally incl taking calls from customers
- Ability to manage multiple tasks
- Basic computer knowledge with ability to pickup new systems/software easily
- Calm under pressure
- Able and happy to work shift pattern which includes Day and Night shifts with the rest of the team

**Equal opportunities**
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.**Reasonable adjustments*

**Job Types**: Full-time, Permanent

Application question(s):

- Due to the security clearance required to work on the customer's base - can you confirm you have resided in the UK for the past 5 years please ?

Shift availability:

- Day shift (required)
- Overnight shift (required)

Work Location: In person