Funds Client Specialist

4 weeks ago

London, United Kingdom Neuberger Berman Full time

Role Overview:_
- Member of the Fund Operations Team who are responsible for overseeing the day to day service provider operations for the UCITS, QIAIF and Alternatives (ELTIFs) platforms
- Manage the relationships of the extensive network of global distribution platforms that the business deals with through Distributor onboarding and continued Distributor oversight
- Understanding of the European and US dealing infrastructure key (NSCC, Clearstream, Calastone, etc.)
- Oversee the external Transfer Agency relationship. Manage the day to day Transfer Agency relationship being the key stakeholder for operational queries. Manage the AML/KYC process for client on-boardings and reassessments including from high risk and EU prescribed high jurisdictions.
- In-depth knowledge of rebates and setting up of new clients for rebate purposes a key part of the role.
- Coordinate product implementation for the firms UCITS, QIAIF and Alternatives funds in conjunction with various teams throughout the global business, including product launches and fund/share class opening and closures
- Transaction monitoring both in terms of suspicious transactions, daily flows and restricted trade approvals.
- Maintain close relationships with global business support teams in both US and Asia
- Monitor and measure the impact of all regulatory developments on the firms UCITS, QIAIF and Alternatives fund range
- Establish new procedures and enhance existing processes by seeking ways to improve and streamline them including any efficiency gains that may be realised through alternative/automated methods.
- Handle certain RFP and due diligence meeting information requests
- Attend and present at client due diligence meetings as a Fund Services representative
- Closely oversee, and coordinate updates to legal agreements
- Drive the effort for creating efficiencies within the team and remove manual processes where possible
- Requirements:_
- Demonstrable 8+ years’ experience in UCITS and QIAIF operations
- Recent experience with Alternative (ELTIFs) desirable
- Thorough understanding of a global UCITS funds business, and the client rebate process is key.
- Ensuring SLA requirements are met and monitoring key supplier controls
- Participate in regular meetings with service providers
- Reporting of key management information to the business through participation in various board meetings, and internal governance committees.
- Experience with the NSCC / distribution platforms a bonus.
- Strong analytical skills with ability to evaluate issues, propose and implement solutions, and consider all downstream implications

Who you are
- Highly organized and strong attention to detail.
- Shows determination in achieving objectives that have been agreed.
- Leads and takes ownership of client queries and other tasks and accepts responsibility for them; knows when to involve others or escalate.
- Highly developed interpersonal skills and the ability to work effectively as part of a cross functional team.
- Excellent written, verbal and presentation skills; ability to communicate in a clear and concise manner.
- Proactive attitude, commitment to continuous learning, and willing to challenge status quo to improve processes.
- Ability and willingness to drive change in a dynamic fast paced environment.
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