Security Patrol Officer

3 months ago

StocktonOnTees, United Kingdom Churchill Group Full time

**JOB TITLE: SecurityPatrolling Officer**

**LOCATION: Teesside Park, Stockton on Tees: TS17 7BW**

**REPORTING TO: Security Manager /Dual Services Manager**

**HOURS: 45 hours per week**

**RATE: £10.42 per hour**

**OUR VALUES AND BEHAVIOURS**
- **Respect **_- _This means respecting each other, great communication, valuing contributions, respecting differences, and supporting one another._
- **Collaboration **_- _This is allabout teamwork and remembering that we are all working towards the same goal. It’s also about how we work with our clients and their other suppliers. We are one team _**Integrity **_- _This isabout being honest, reliable, and trustworthy and always delivering on promises. _**Innovation **_- _This is about striving to always improve, working smarter, coming up with new ideas and having the confidence to share them. At the same time, it’s about embracing change._
- **Excellence **_- _This is all about striving to be the very best brand ambassador, exceeding expectations to build value and give us and our clients a real competitive advantage._
- **Trust **_- _This is all about being consistent, organised, and reliable. It’s also about doing what you say you are going to do and not promising what you can’t deliver._

**OVERVIEW OF JOB DESCRIPTION**

The Security Officer will ensure exemplary standards of Security and Customer Service are provided to client, visitors & customers to the estate at all times. The Security Officer is the public face of the Security Team and the Shopping Park and should always act with professionalism. A can-do attitude is essential in this highly influential role.

**Main Duties & Responsibilities**:

- To readily interact with all guests/tenants on the estate, delivering first class guest focused service.
- Ensure handovers are completed in the correct manner and following the correct rules.
- Maintain your Security Officer notebook in accordance with PACE Act 1984.
- Carry out regular patrols of the estate as detailed in the site Assignment Instructions, being proactive always including external areas.
- Ensure all incidents are recorded in the correct manor and information stored in your personal notebook.
- Register for duty using via the control room.
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- Security Officers must maintain absolute confidentiality at all times regarding company information and data used onsite.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements and time keeping always ensuring you arrive with plenty of time before your shift starts N.B Full uniform must be worn at all times and when entering the Management Suite.
- Be prepared to wear additional PPE when required including Blunt Trauma Vests.
- Work with the brand partners and colleagues to ensure training on the protocols surrounding Emergency or Major Incidents are understood and implemented as necessary.
- Work together with your fellow Housekeeping colleagues informing them of any spillages, full bins or other situations that they may not be aware of.
- Act as a guidance to guests on the recording of video on the estate which is prohibited without management permission.
- Continuously look for opportunities to be of assistance to guests at the estate, proactively offering assistance wherever opportunities arise.
- To ensure that the estate is a safe and non-threatening environment for allguests/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with estate control room proactively reacting to incidents and ensuring colleagues are always fully briefed and supported.
- Ensure any unsecure areas of the estate are reported to Control Room immediately and action taken to resolve. This includes any hotpots that are known.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are always kept fully informed.
- Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Provide assistance to third party contractors/visitors ensuring all estate procedures/policies are adhered to.
- To liaiseclosely with statutory authorities, dealing with incidents and the provision of information.
- Ensure radio procedures are always adhered to including the wearing of earpieces.
- Be prepared to use body warn cameras to retrieve footage of incidents.
- Undertake any other reasonable duties as required to meet the needs of the business and as may be requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manage

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