Claims Handler

6 months ago

Birmingham, United Kingdom Davies Group Full time

Davies Group are looking to recruit a Third-Party Capture Claims Handler to work within our Vehicle Replacement Group team in Birmingham. We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
- Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
- Provide advice to client regarding the claim and any additional services offered by the business
- Comply to all technical and regulatory processes and procedures

**Abilities And Knowledge**:

- Previous experience in a busy administration / customer services role.
- Proactive in solving problems and organising own workload
- A quick learner with a natural ability to understand processes and technical information
- A background in an insurance or credit hire business would be an advantage
- A good overall ability with technology including Microsoft office packages
- A good standard of education

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