Outpatient Clinic Receptionist

6 months ago

Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

To contribute to the provision of the health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to the Main Outpatient Department. At all times the appropriate systems, procedures, policies and processes should be followed.

You will be responsible for delivering a high standard of care to our patients whilst ensuring queries are dealt with in a professional manner supporting the work of the department in the provision of an efficient and effective service.

The post holder will work independently, to deliver a comprehensive administrative/support function for the Outpatient Service.

Provide efficient clerical support for all Outpatient clinics.

Provide full Reception Service to Patients, Visitors and Staff.

To ensure all patients are registered, recorded as in attendance and outcomed correctly.

Maintain effective use of the Electronic Systems used within the Outpatients Department.

Input and extract data from the Health Boards Patient Administration System (WPAS) ensuring all personal details are accurate and are amended as necessary.

Co-ordinate Outpatients appointments ensuring that the correct methods of booking are followed.

Ensure that patients are signposted to correct locations.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:
We listen, learn and improve

We treat everyone with respect

We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

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