Logistics Operative

3 weeks ago

Birmingham, United Kingdom CBRE Full time

**Logistics Operative**

**Job ID**
- 165117**Posted**
- 10-May-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Administrative

**Location(s)**

Birmingham - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Logistics Operative to join our team based in Birmingham.

**Key Responsibilities**:

- Act as the ‘go-to person’ for directions, assistance, and amenities in the building.
- Provide continued oversight and availability to visitors, clients, and employees to react to and resolve any issues that may arise.
- Provide on-floor support for BCP and emergency situations.
- Generate and maintain strong client relationships across the floor through open and consistent communication.
- Make decisions, guide behavior, and escalate issues.
- Maintain up-to-date Workplace Ambassador files (orientation, signage, etc.) in a central repository, i.e., SharePoint.
- Record Hazards in the Hazard tracker
- Respond and manage facilities helpdesk requests related to temperature/blinds/lighting etc.
- Daily Checks/activities/desk reset.
- Morning checks/audits
- Cleaning standards
- Faults and fix checks
- Locker allocation/reset.
- Lost property management.
- Inbound Royal Mail Items (addressed to client employees) will be received from the building landlord, security screened & delivered to the recipient floor drop-point, on the same day of receipt.
- Outbound Royal Mail Items will be collected from the floor ‘Out Trays’ at a scheduled time each afternoon (3 pm?) - and then injected into the Royal Mail network later that day (with the appropriate postage stamps / franking applied)
- Inbound Courier Packages (addressed to client employees) will be received from the building landlord, security screened & delivered to the recipient desk on a same-day basis.
- CBRE will ensure there is a robust chain-of-custody process, so we can ‘prove’ that a package has been handed over to the recipient (or to one of their team-mates)
- Outbound Courier Booking & Dispatch:

- CBRE will facilitate the booking of outbound courier requests (either leveraging the firm’s preferred courier providers or a local CBRE partner) - and will ensure that packages are dispatched on a same-day basis.
- client Inter-Office Mail:

- As part of the daily mail pickup process, CBRE will identify any ‘internal mail’ items (i.e., to be delivered to other client office locations) - and where necessary, arrange for those to be sent via a consolidated courier delivery.
- Processing of ‘Unknown Recipient’ deliveries:

- The firm will occasionally receive deliveries without a clear client recipient name (i.e., letters simply addressed to the client) - which can sometimes contain important documents, such as litigation notifications, or client complaints. We require the onsite CBRE team to open such items (being mindful that the content may be sensitive) and use sensible judgment to identify the appropriate GS recipient within the Bham office.
- Proactive Replenishment of on-floor Stationery Points:

- Scheduled ‘servicing’ of on-floor shredding consoles:

- CBRE will provide first-level (basic) fix & triage of on-floor printer issues / support basic consumable replenishments (i.e. paper, toner & fusers) - and where necessary, coordinate with the firm’s ‘Managed Print Services’ vendor (HP) to arrange engineer call-outs or request replacement consumables.

**Success Measures**:
Achievement will be measured by specific targets/KPI’s/metrics. These will include but are not limited to:

- Maintain high standards and performance.
- Seek opportunities to improve services and deliver more cost-effective ways of working.
- Manage agreed initiatives to ensure that the required goal is delivered to specification, timescale, and budget.
- Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in accordance with client expectations.
- Continually seek to improve client satisfaction - as demonstrated through the approved key performance indicators - or maintain current performance levels in a changing business environment.
- Ensure contractor/3rd party management meets CBRE requirements.
- Delivery against allocated SLA’s

**Skills/Experience**:
The skills and experience required for this role include:

- Good knowledge and understanding of internal building systems and day to day operations.
- Demonstrable experience in driving quality and high standards.
- Demonstrable experience in dealing with suppliers/contractors/building managers.
- Good understanding of SLAs, KPI’s (and associated measurements), with strong vendor contract management skills.
- Displays natural capability for strong communication.
- Understand the purpose and importance of their work.
- Embeds a culture of service excellence withi

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