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Customer Service Advisor

4 months ago

Wythenshawe, United Kingdom Page Personnel - UK Full time

Possibility of being made perm
- Reputable organisation

**About Our Client**:
As a Temporary Customer Service Advisor you will:

- Liaising with customers via mutli-channels
- Using internal systems to record, manage and track jobs. Raising Service Requests, demonstrating strong attention to detail to ensure that each request is correctly logged on the system and routed accurately and appropriately.
- Advising customers of their contract entitlement and progressing Service Requests accordingly, providing updates to customers on any outstanding jobs.
- Uses own initiative to actively chase and escalate jobs to the relevant department/manager.
- Running regular reports to enable tracking of job data and workflow management.
- Effectively liaising with various internal departments and sub-contractors to ensure jobs are managed in the most efficient way from end to end. Keeping impact on the customer at the heart of any decisions made.

**The Successful Applicant**:
To be successful in this role:

- Experience within Customer Service
- Competently IT literate
- Proficient in using all standard Microsoft Office packages (Word, Excel, Outlook etc.).
- Excellent telephone manner, polite, professional and courteous at all times.
- A team player who is able to confidently interact with others, but who is also able to work independently.
- A logical thinker who shows initiative, with good organisation and administration skills.
- Effective workload management and able to work well under pressure.
- Strong attention to detail and accuracy when performing detailed tasks.
- Great communicator with good interpersonal skills.

**What's on Offer**:
In return, our client can offer:

- Weekly pay
- Free on-site-parking
- Possibility of being made perm
- Contact
- Lee Mcerlean
- Quote job ref
- JN-112023-6253691
- Phone number
- +44 161 829 0398