Senior Conductors

4 days ago

Birmingham, United Kingdom DB Arriva Full time

**Salary is £25,540per annum during the first 12 months, rising to £32,802per annum after 12 months.**

At CrossCountry we ensure all new colleagues benefit from the highest levels of training, development and support. We offer a range of apprenticeships to provide you with a nationally accredited qualification, in addition to company training.

Apprenticeships are our preferred method of delivery (where applicable) to fully support you in your new job role. You will receive 1-1 support from independent industry experts working in partnership with CrossCountry.

We are looking for people who are passionate about delivering excellent customer service on board the CrossCountry fleet.

As a Senior Conductor you will be enthusiastic and have a forward thinking approach, who excels and delivers to the highest standards at all times. It is an essential part of the Senior Conductor’s role to identify and meet our customers’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident and helpful manner.

Your responsibilities will include checking and selling tickets, dealing with all enquiries from customers, using the public address system, ensure a punctual departure from every calling point. but above all ensuring the safety of everyone on board. Working a variety of shift patterns from early morning to late at night - flexibility is essential to this role. Average hours are 37 per week.

You will face many different challenges whilst working on board the train, which will require you to possess an outgoing, confident personality as well as a strong commitment to customer service and a drive to work hard.

**please attach a CV and covering letter**
***containing the following skills and experience:

- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- An ability to follow rules & regulations in the workplace
- Clear evidence that you have demonstrated responsibility in previous roles
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail
- Able to think on your feet to deal with different situations

You will provide a high standard of customer service and safety at all times, ensuring that we always provide a winning position for our business and develop a strong competitive advantage

Please note, Senior Conductor positions are safety critical and the successful applicants will require a safety critical medical.
- We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success._

**Benefits**:

- Free rail travel for you and your family (rules and conditions apply).
- We'll provide you with a free uniform to look smart on the job.
- A healthier and cheaper way to commute with a tax efficient way to fund buying a bike.

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