Account Director

03046 Account Director Commutable to Atherstone £60,000 pa
The Role
The Account Director must be experienced in dealing with clients and communicating effectively across all levels of the organisation. They will have excellent diplomacy and negotiation skills.

**Responsibilities**:
Key requirements of the role ore:
COMMERICAL
Responsible tor the commercial performance of the client.
Management of all commercial negotiations for existing or new services
Regular review of the cost-of-service delivery. Identifying opportunities to drive efficiency and improve the profitability of the service.
Quoting, agreeing, and managing service delivery of new projects as agreed with the Client
RELATIONSHIP MANAGEMENT
Build a client partnership mentality, always seeking to consolidate connections between the client's business needs
Consistently seek a seat 'at the top table' - having the ear and respect of your most senior client and third-party contacts
Build confidence and trust within the client base in order to grow client advocacy
Proactively look to deepen client relationships wherever possible
- networking, relationship building - professional relationships
Build key stakeholder relationships with relevant Stakeholders for the Client, including the Graphic Service Provider (GSP) and technical system provider, Understand the client's commercial objectives and how they relate to business plan - financially and strategically
Formulate and communicate client development plans and corresponding resourcing needs back to HO
Input in to resourcing plan across internal teams
SERVICE DELIVERY
Delivery of the service to the Client
Manage the day to day running of all aspects of the service to ensure the client needs are met Raise the profile and reputation of the company with the client, always presenting a professional, friendly and capable face
Take reasonable steps to ensure the process is followed by the Client and its suppliers.
Identify opportunities to drive continuous improvement, in the current ways of working of the Client a
Work closely & collaboratively with the key decision makers in the GSP and technical system provider
PLANNING
Effectively plan projects to ensure that all volumes are achievable by all stakeholders.
Identify any capacity risks to workloads and discuss with the Client as appropriate, as soon any risk has been identified, with potential solutions
Identify solutions to resolve issues with projects and where possible ensure the impact these issues are communicated fully to all key stakeholders involved with the process
REPORTING
Deliver reporting to the client, as to the schedule agreed with the Client
Weekly update meetings with the Client to discuss the status of service delivery across the business, raising concerns regarding volumes, category issues and any delays
Monthly governance reporting
Ensure agreed reporting is managed in line with required weekly, monthly and quarterly KPI reporting
Line Reports
The Account Director will have line management responsibility for three Lead Account Managers, who each have responsibility for 3-5 Account Managers
SKILLS, EDUCATION AND EXPERIENCE REQUIRED
Experience
Essential
Desirable
Demonstrable customer and internal stakeholder management skills
Ideally with major retailers
Management of varied workload within a fast-paced environment
Ideally within a client facing role
Commercial experience of negotiating contracts

Skills, ability & knowledge
Essential
Desirable
Managing multiple tasks
Proven Project management skills
Degree level educational qualifications
Knowledge of the Food Industry through work experience or a relevant Qualification
Highly proficient in Microsoft packages especially Microsoft Word, Excel and Outlook
Microsoft SharePoint, PowerPoint and other
Microsoft reporting tools
High level of ability to communicate in English in written and spoken formats

Personal qualities
Essential
Desirable
Proactive, motivated and driven
To be able to demonstrate achievement of high value projects
Excellent attention to detail and high levels of accuracy
To be able to demonstrate this under pressure of deadlines