Mortgage Associate

Better.co.uk has been on an incredible growth journey. Since disrupting the market by being the first digital mortgage broker to launch in 2015, we secured funding from large VCs such as Goldman Sachs, built market share, and served tens of thousands of customers (with an Excellent rating on Trustpilot from over 5,000 reviews).

Together, Better.co.uk is redefining homeownership and making it simpler, faster—and most importantly—more accessible to all. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. We work super hard because we are mission driven - to make homeownership better for everyone.

**The Role**

We are looking to expand our team of Mortgage Associates, to take you on a journey through the mortgage industry from mortgage associate through to a fully fledged mortgage advisor.

No more paperwork, lengthy meetings or filing cabinets in sight As a Mortgage Associate, you will be the face of our business, often the first to interact with customers and help them navigate through one of the biggest financial and emotional decisions of their lives.

**Key Responsibilities**
- Managing a pipeline of business prospects, whether starting their home journey or remortgaging their existing home
- Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into leads)
- Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)
- Delivering outstanding customer experiences by successfully responding to questions and queries, and developing the requisite product and market knowledge to do so effectively
- Ability to understand the customers timeframes and objectives and have a flexible approach to meet the customers needs.
- Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions
- High degree of ownership and an at-cause attitude
- Highly motivated; a self-starter with a strong customer focus
- Flexible in approach with an agile mentality
- Organised with strong time management skills
- Hungry to learn and willing to embrace the financial services industry
- Ambitions to progress your career in a forward-thinking company
- Good interpersonal skills and be able to engage with customers from a variety of backgrounds.
- 12 months of working inside a sales experience (mortgage industry is preferable but not required)
- A team player, happy to cover for colleagues and working as a collaborative team

You will be equipped to have all the tools to do your job as efficiently as possible - allowing you to focus on the tasks that matter.

You feel comfortable that our values - being brave, investing in each other, making it simple, and owning it - reflect aspects of your personality and approach to work.

This is a great opportunity to be part of a ground-breaking fin-tech start-up and be a part of its success.