Current jobs related to Medical Telephonist - Hereford - Hereford Medical Group
-
Medical Telephonist
18 hours ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled Medical Telephonist to join our dedicated call-handling team at Station Medical Centre. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare Navigation: Use predefined...
-
Medical Telephonist
20 hours ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled Medical Telephonist to join our dedicated call-handling team at Station Medical Centre. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare Navigation: Use predefined...
-
Medical Telephonist
1 week ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled Medical Telephonist to join our dedicated call-handling team at Station Medical Centre. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare Navigation: Use predefined...
-
Medical Telephonist
1 week ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled Medical Telephonist to join our dedicated call-handling team at Station Medical Centre. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare Navigation: Use predefined...
-
Medical Telephonist
5 days ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled and compassionate Medical Telephonist to join our dedicated call-handling team at Hereford Medical Group. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare...
-
Medical Telephonist
5 days ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled and compassionate Medical Telephonist to join our dedicated call-handling team at Hereford Medical Group. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare...
-
Medical Telephonist
3 days ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled and compassionate Medical Telephonist to join our dedicated call-handling team at Hereford Medical Group. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare...
-
Medical Telephonist
3 days ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a skilled and compassionate Medical Telephonist to join our dedicated call-handling team at Hereford Medical Group. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key ResponsibilitiesCare...
-
Medical Telephonist
2 weeks ago
Hereford, United Kingdom Hereford Medical Group Full timeJob summary Weare currently recruiting Part time Medical Telephonists working a minimum of 24 hours in our dedicated callhanding team, based at Station Medical Centre. Asa medical telephonist you will support the care pathway of patients, receivingtelephone calls, making appointments, signposting patients to the correctservice, and answering general...
-
Medical Telephonist
2 weeks ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a highly skilled and compassionate Medical Telephonist to join our dedicated call-handling team at Hereford Medical Group. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key...
-
Medical Telephonist
2 weeks ago
Hereford, Herefordshire, United Kingdom Hereford Medical Group Full timeAbout the RoleWe are seeking a highly skilled and compassionate Medical Telephonist to join our dedicated call-handling team at Hereford Medical Group. As a Medical Telephonist, you will play a vital role in supporting the care pathway of patients, receiving telephone calls, making appointments, and providing administrative support.Key...
-
Call Handler
3 months ago
Hereford, United Kingdom EJ Connect Limited Full timeEJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Call Handler** - **Full time / Part Time**: - **Flexible Hours**: - **Monday - Friday**: - **Permanent** **The role of the Call Handler...
Medical Telephonist
4 months ago
Medical Telephonists work as part of the reception team, after a period of training, are expected to have a range of core skills and work within HMG service delivery KPI’s.
**Core Skills**:
Ensure effective and efficient service is provided to patients and other visitors accessing the practice.
**General**:
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
- To keep up to date with changes within the practice to process.
- Attend reception meetings.
- Care navigate patients to the correct service for their needs.
- Deal with all general enquiries; explain procedures and use the computer system to make new and follow-up appointments.
- Signpost patients and professionals to the correct team within HMG.
**Telephone**:
- Care Navigation of patient enquiries to the appropriate clinician/organisation.
- Making appointments by telephone, handling requests for home visits and taking messages.
- Dealing with requests for test results; being aware of the rules of confidentiality.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Undertake any other additional duties appropriate to the post as requested by the Supervisor, Senior Management Team or Partners.
- Ability to use initiative to help patients within practice policy.
- Demonstrate and work within HMG Patient Service values.
**Online forms**:
- Care Navigation of online forms received from patients to the appropriate clinician/organisation
- Contacting patients via telephone, text or letter as appropriate
**Care Navigation**
Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.
- Ability to use predefined care navigation template to ask patients questions about their need for an appointment and recording accurately into the template.
- Ability to identify which patients need a GP appointment, nurse appointment, physiotherapy triage etc. and which can be dealt with administratively, following a clear documented protocol. E.g. patients needing a sick note
- Proactively using prompts to engage patients in conversation to book health needs is: smear test due, baby imms.
- Using AccuRX texting system to send links to patients as per practice protocols.
- Maintaining up to date knowledge of care navigation links and booking appropriate appointments using F12 tool.
**Reception duties may be required to meet practice needs in agreement with Reception Supervisor**:
- Receiving patients and booking appointments at the Reception Counter.
- Monitoring the waiting room and guiding patients to rooms.
- Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Ensure courier takes all documentation and samples at the appropriate time.
**Other Administration may be required to meet practice needs**:
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-37.5 per week
**Salary**: £20,519.54-£21,763.17 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hereford, HR1 1BB: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 03/12/2023
