Hospitality Supervisor

3 weeks ago

London, United Kingdom Graysons Full time

We are seeking a highly motivated and experienced Hospitality Supervisor to join our team. As a Hospitality Supervisor you will be responsible for overseeing all aspects of our hospitality operations, ensuring exceptional customer service and satisfaction.

**Main purpose of the job**:
To assist in the delivery of events on site and ensure the venue standards are met by delegating effectively to team members

To ensure the Company’s reputation for food quality and service is enhanced with the client and customers

To assist with the administration of unit controls and keep records using the appropriate computer or manual systems

To assist with the training and management of hospitality team members.

**Key Result Areas**:
**Operational Excellence / Client Satisfaction**

To ensure the smooth running of all events

To maintain good working relationships with the customers

Effectively assist with the management of the hospitality team, ensuring that their duties are carried out in a professional, efficient and productive manner.

Be involved in the induction and documentation of the front of house team

To carry out clerical activities in respect of unit controls and records using either a computer or paperwork systems in accordance with company policy and procedures

To ensure the schedule of services laid down in the contract are adhered to

To be front of house during all events

To ensure all events are adequately staffed

**Responsibilities**:

- Manage and supervise all hospitality staff, including bartenders, servers, and kitchen staff
- Ensure smooth operations and efficient service delivery
- Develop and implement standard operating procedures for the hospitality department
- Train and mentor staff on customer service, food preparation, and safety protocols
- Monitor inventory levels and order supplies as needed
- Collaborate with other departments to ensure seamless coordination of events and services
- Handle customer complaints and resolve issues in a timely manner
- Maintain a clean and organized work environment

**Skills**:

- Strong background in food preparation and culinary skills
- Proven experience in supervising hospitality teams
- Knowledge of hotel operations and industry standards
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong leadership abilities to motivate and inspire team members
- Proficient in bartending techniques and mixology

If you have a passion for hospitality, excellent organizational skills, and the ability to thrive in a fast-paced environment, we would love to hear from you. Join our team as a Hospitality Supervisor and contribute to creating memorable experiences for our guests.

**Job Type**: Zero hours contract

**Salary**: £14.00-£15.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Company pension
- Flexitime

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

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