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Retail Technical Expert

6 months ago

Greenock, United Kingdom Vodafone Full time

Retail Technical Expert - Greenock - 40 hours/Weekly
Location: Greenock

**Salary**: £12.19 per hour basic salary plus bonus and Vodafone benefits
Hours: 40 hours per week

Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

Who you are

We are looking for people who are level-headed, have a mature mind-set.
Enthusiastic, energetic and driven.
It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays,
For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.

What you’ll do
We are seeking a motivated Technical Support Expert to join the team in our Vodafone Greenock store. In this role you will support and educate the customer around setting up and using their devices and technical queries.
- Diagnose and organise repair of faulty devices
- Identify cross & upsell opportunities using solution based selling and offering products and services that meet the customers needs.
- To educate the store team on technical matters and how to resolve.
- Provide a high quality service and complete tasks accurately
- Provide informal guidance when required to support new team members
- Partaking in Vodafone’s security vetting process whenever required

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.