Current jobs related to Contact Centre Team Leader - Bolton - CCA Recruitment

  • Contact Centre Team Leader

    3 months ago

    Bolton, United Kingdom Haier Europe UK & Ireland Careers Full time

    **Contact Centre Team Leader - Service** **Attractive salary + bonus + benefits** **Bolton** If you want a **Contact Centre** role that rewards you, then as a **Contact Centre Team Leader - Service** here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full...

  • Contact Centre Team Leader

    3 months ago

    Bolton, United Kingdom Haier Europe Full time

    Contact Centre Team Leader - Service Attractive salary + bonus + benefits Bolton If you want a Contact Centre role that rewards you, then as a Contact Centre Team Leader - Service here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential. As Contact Centre...

  • Contact Centre Team Leader

    3 months ago

    Bolton, United Kingdom Haier Europe Full time

    **Contact Centre Team Leader - Service** **Attractive salary + bonus + benefits** **Bolton** If you want a **Contact Centre** role that rewards you, then as a **Contact Centre Team Leader - Service** here at Haier Europe, you'll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full...

  • Contact Centre Advisor

    4 months ago

    Bolton, United Kingdom Smart Metering Systems Full time

    613 - Bolton, UK - Permanent - £23,084 per annum plus excellent benefits **Why choose us?** **Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative...

  • Team Leader

    3 months ago

    Bolton, United Kingdom Egerton Manor Care Centre Full time

    **New Home, New Team, New Opportunities; New Care!** Our stunning new home Egerton Manor Care Centre is a purpose-built 64 bed care facility and is situated in the picturesque Egerton, is a village in the unparished area of South Turton, in the northern part of the Metropolitan Borough of Bolton, Greater Manchester, England. Historically a part of...

  • Team Leader

    4 months ago

    Bolton, United Kingdom Egerton Manor Care Centre Full time

    **New Home, New Team, New Opportunities; New Care!** Our stunning new home Egerton Manor Care Centre is a purpose-built 64 bed care facility and is situated in the picturesque Egerton, is a village in the unparished area of South Turton, in the northern part of the Metropolitan Borough of Bolton, Greater Manchester, England. Historically a part of...

  • Team Leader

    3 months ago

    Bolton, United Kingdom Egerton Manor Care Centre Full time

    **New Home, New Team, New Opportunities; New Care!** Our stunning new home Egerton Manor Care Centre is a purpose-built 64 bed care facility and is situated in the picturesque Egerton, is a village in the unparished area of South Turton, in the northern part of the Metropolitan Borough of Bolton, Greater Manchester, England. Historically a part of...

  • Team Leader

    4 months ago

    Bolton, United Kingdom Egerton Manor Care Centre Full time

    Job Advert **New Career, New You, New Opportunity; New Care!** Our stunning new home Egerton Manor Care Centre is a purpose-built 64 bed care facility and is situated in the picturesque village of Egerton in the heart of Bolton. The is due to open October ‘23 will provide the highest standards of safety, comfort and care to residents who have a variety...

  • Contact Centre Supervisor

    4 months ago

    Bolton, United Kingdom SpaMedica Full time

    **_Do you motivate yourself by always trying to exceed expectations?_** **_ Do you thrive on motivating your team to be the best they can be?_** **_ Do you pride yourself on facilitating a positive working environment?_** **What we are looking for**: At SpaMedica, our vision is to provide the very best in patient care and our Hospital Services team is the...

  • Team Leader

    4 months ago

    Bolton, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers? If so, then look no further! **The Why...** Join Hollywood Bowl Group as a Team Leader, in return you'll...

  • Icps Team Leader

    4 months ago

    Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    An exciting opportunity has arisen for experienced paediatric registered nurse to be part of the Integrated Community Paediatric Service (ICPS) management team. The Continuing Care and Care Packages services require a Band 7 Team Leader to lead and manage the nursing and support workers who care for Children and Young People (CYP) in the community with...

  • Scrub Team Leader

    3 months ago

    Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    Band 6, Full time 37.5 hours per week. Permanent post. An exciting opportunity has arisen for an experienced scrub practitioner to join our team as a Band 6 Scrub Team Leader Based in Main Theatres at the Royal Bolton Hospital. Expert knowledge of scrub procedures is required. Here at Bolton our patients are at the heart of everything we do. We ensure our...

  • Personal Injury Team Leader

    3 months ago

    Bolton, United Kingdom Quaint Legal Limited Full time

    We are currently looking for an experienced and motivated Personal Injury Team Leader to join our dynamic legal team. As a key leader within our firm, you will be responsible for supervising and supporting a team of personal injury fee earners/paralegals, ensuring the efficient and effective handling of claims while providing...

  • Team Leader

    3 months ago

    Bolton, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you a Team leader with a passion for exceeding customer expectations by delivering outstanding service? Would you gladly step into your managers shoes to ensure a smooth operation in their absence? What if you could work for a company that prioritises culture and teamwork above all else? If you answered a resounding YES to these questions, we have the...

  • Team Leader

    4 months ago

    Bolton, United Kingdom The Coffee House Full time

    The Coffee House is recruiting for new Team Leader in our store in Bolton. The store provides a lively, fun, busy but relaxed environment for local shoppers, and a great place for like minded people to work together. The Coffee House is a chain of independent coffee shops based in the North West. We opened our first store in Lymm village in 2011 and have...

  • Experienced Team Leader

    2 weeks ago

    Bolton, Bolton, United Kingdom Bolton Cares Full time

    Job SummaryBolton Cares is seeking a highly skilled and experienced Team Leader to join our Mental Health Hub team. As a Team Leader, you will be responsible for providing leadership to a team of support workers and facilitating the delivery of high-quality, person-centred support to individuals in their own homes.Key ResponsibilitiesRota ManagementStaff...

  • Experienced Team Leader

    2 weeks ago

    Bolton, Bolton, United Kingdom Bolton Cares Full time

    Job SummaryBolton Cares is seeking a highly skilled and experienced Team Leader to join our Mental Health Hub team. As a Team Leader, you will be responsible for providing leadership to a team of support workers and facilitating the delivery of high-quality, person-centred support to individuals in their own homes.Key ResponsibilitiesRota ManagementStaff...

  • Team Leader

    4 months ago

    Bolton, United Kingdom Stateside Foods Full time

    **Department**:Toppings**Job Title**:Production Team Leader**Salary**:Competitive**Pay Frequency**:Monthly**Hours**:Mon - Fri (21.45 - 06.00)We have a fantastic opportunity for a Team Leader working Monday to Friday 21.45 - 06.00. **Purpose of the Role**: ***Key responsibilities**: - Acting as a role model for all agreed people management practices,...

  • Team Leader

    4 months ago

    Bolton, United Kingdom Card Factory Full time

    Job Introduction **Location: Middlebrook RP** **Contracted Hours Available: 20** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • City Centre Support Officer

    3 months ago

    Bolton, United Kingdom 3GS (UK) Limited Full time

    **JOB TITLE**:City Centre Support Officer **COMPANY**: 3GS (UK) Limited **RESPONSIBLE TO**:Team Leader **PLACE OF WORK**:Ellesmere House, Mayor Street Depot, Bolton, BL3 5DT **SCOPE AND GENERAL PURPOSE OF JOB** City Centre Support Officer’s (CCSO) will support Bolton Council to tackle environmental crime and antisocial behaviour. **Benefits** -...

Contact Centre Team Leader

4 months ago

Bolton, United Kingdom CCA Recruitment Full time

**Role: Contact Centre Team Leader**

**Salary**: £25,591 +bonus

**Location**: Bolton

**Contractual hours per week**: 40

**Shifts covering** 8:00am -8:00pm Monday to Friday

Here at CCA Recruitment we are currently recruiting for an experienced Contact Centre Team Leader to manage a customer service team. Are you an experienced Contact Centre Team Leader looking for your next challenge?

Do you have high end customer service skills and sales skills, and the drive to push your team to hit and exceed targets? Then this could be the role for you

**Role requirements of a Contact Centre Team Leader**:

- Leads the team, is the main driver to achieve target and hit SLA/KPIs
- You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers.
- Constantly improves own and teams’ performance - lifts the performance of the team through effective documentation/driving performance and detailing Advisor improvement through Advisor development files
- Sets plan for the week/month ahead based on current issues and analysis of previous week/month stats
- Delivers weekly plans at healthy check meetings, through daily performance reviews and the delivery of work set by CCM
- Utilises Coaching/121/Advisor Contribution/Behaviours of Team/Professional Conduct/SDSA Development and documents in line with Spacious Place Contact policies
- Ensures the relevant time is spent on Advisor and Team development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous Coaching sessions and is moving forward.
- Delivers documentation based on the constant coaching and improvement of their team
- All paperwork is clear, concise and legible with all areas completed for review by Senior Management

**Personal Attributes of a Contact Centre Team Leader**:

- Good understanding of telephony/dialler systems
- Excellent communication skills - effective coaching skills; have the ability to build relationships & can motivate staff
- Extensive knowledge of Microsoft packages
- Strong commercial awareness
- Proactive and decisive approach to problem solving.
- Strong organisational aptitude and proven time management skills.
- Highly motivated, pro-active and enthusiastic.
- Highly effective communicator.

**Experience of a Contact Centre Team Leader**:

- Minimum 6-12 months in a similar Contact Centre Team Leader role
- Strong leadership skills.
- Strong performance management skills.

**Benefits as a Contact Centre Team Leader**:

- Free parking onsite.
- 25 days holiday +bank holidays.
- Company pension.
- Life insurance.
- 24/7 EAP

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

**Salary**: £25,591.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bolton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call Centre Team Leader: 1 year (required)

Work Location: One location