Team Leader
6 months ago
**Lead the Way: Join Market Hire as a Call Centre Team Leader in London**
Are you an experienced leader ready to make a significant impact? Media Works, a top-tier call centre operating between the US and the UK, is seeking a dynamic and motivated individual to join us as a Call Centre Team Leader in London.
**Why Choose Media Works**:
- **Global Connectivity**:
- Be at the forefront of a company that operates seamlessly between the US and the UK, contributing to international business success.
- **Innovative Environment**:
- Thrive in an environment that values innovation, cutting-edge technology, and continuous improvement.
- **Diverse Team Culture**:
- Join a team that celebrates diversity, collaboration, and individual contributions, fostering a positive workplace.
- **Career Growth Opportunities**:
- Market Hire is committed to the professional development of its employees. Explore opportunities for career advancement.
**Key Responsibilities**:
- Lead and inspire a team of call centre agents to achieve performance targets and exceed customer expectations.
- Provide coaching, mentoring, and ongoing training to ensure team members reach their full potential.
- Monitor and analyze team performance metrics, implementing strategies for improvement.
- Collaborate with other departments to streamline processes and enhance overall operational efficiency.
- Handle escalated customer inquiries and ensure swift resolution.
**Qualifications**:
- Proven experience in a call centre leadership role.
- Strong communication and motivational skills.
- Ability to analyze and interpret performance metrics.
- Exceptional problem-solving and decision-making abilities.
**How to Apply**:
Join Media Works as we redefine customer service excellence. Your leadership will be the driving force behind our success. We look forward to welcoming you to our team in London
**Salary**: From £40,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to Commute:
- London (required)
Ability to Relocate:
- London: Relocate before starting work (required)
Work Location: In person
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