THE NEW FOLLY SURGERY - JOB DESCRIPTION FOR:
**ZERO HOURS/FLEXIBLE WORKING CARE NAVIGATOR/RECEPTIONIST/ADMINISTRATOR**

REPORTS TO: RECEPTION TEAM LEAD AND ASSISTANT PRACTICE MGR

Hours: Circa Up to 20 hrs per week with lunch breaks (full days) other breaks (part days)

To be our regular main staff cover team member as part of our Surgery care navigator/reception team of 8 staff for annual leave and other absences. Advance notice to be given where ultimately possible for annual leave cover with some late late notice requirements for sickness etc where possible. You will be a fully integrated member of the surgery team and receive and be part of all monthly training updates and other care navigation and surgery related courses and updates as for all other staff.

The New Folly Surgery in Ingatestone is seeking a receptionist/care navigator to be part of the Surgery team in a zero hours/flexible cover capacity. We are a NHS contracted Primary Care GP Surgery covering 7200 patients across Ingatestone, Fryerning and Mountnessing.

We have a Clinical team of 4 GPs, 3 Nurses, a Clinical Pharmacist, Physicians Associate and a Paramedic plus a full support staff as well as a team of allied healthcare professionals who work across the 8 Brentwood Surgeries that make up Brentwood Primary Care Network.

Care Navigators work in the reception area as first point of contact with patients helping and dealing with a wide variety of healthcare issues. They help navigate the patient(s) to the best outcome via the booking them in/sign posting them to the appropriate health professional or other service(s). They fully underpin and support the wider practice team in delivering the best healthcare to our patients.

The purpose and main requirements of the role are to:

- Offer patient facing and telephone assistance to registered patients, new patients and the practice team. To project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- As required, undertake administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

**Job Types**: Part-time, Zero hours contract

Pay: From £11.50 per hour

Expected hours: No more than 20 per week

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)
- GP surgery: 1 year (required)

**Location**:

- Ingatestone (preferred)

Work Location: In person

Application deadline: 26/07/2024
Reference ID: NFS-Rec_24_02
Expected start date: 22/07/2024