Consumer Services Executive
4 months ago
**Role Description**
Maternity cover for 9-12 months, with the potential to become permanent after this period.
Based on-site in Bridgend - 37.5 hours per week - however is very negotiable (We are open to flexible hours for example 9am-3pm for people looking for more family friendly hours, etc.)
Salary - Competitive, with monthly bonus.
Reporting to Product Director
**Personal Profile**
- Confident telecommunication skills
- Strong communication and interpersonal skills
- Computer literate with Microsoft Office programmes.
- Commercial understanding
- Ability to work as part of a team
- Works well under pressure with the ability to multi task and prioritise efficiently.
- Reliable
- Willingness to learn
**Responsibilities**
Assisting in the day to day operations of the department by ensuring timely completion of the allocated duties including:
- Processing daily web orders and sample requests
- Taking manual orders / refunds over the phone.
- Maintain QA spreadsheets.
- Assist in Maintaining company Website - adjusting product information, imagery, adding new lines and monitoring reviews.
- Assist in monitoring and managing customer reviews on online platforms.
**Job Types**: Full-time, Part-time, Temporary contract
Contract length: 12 months
Pay: From £22,308.00 per year
**Benefits**:
- Casual dress
- Company events
- Employee discount
- On-site parking
Supplemental pay types:
- Bonus scheme
Work Location: In person
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