IT Support Technician Apprentice

1 month ago

Ilkeston, United Kingdom QA Ltd Full time

**Who you’ll be working for**:
Stability IT is modern and progressive company, experiencing a period of rapid expansion and requires additional talent to join their team.

**Overview**:
You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship.

The main purpose of the role is to provide efficient first line technical support to their growing customer base.

**Duties**:
**You will be responsible for**:

- Log calls on the IT Service Desk.
- Maintain details of detected software/hardware problems.
- Escalate with external support when necessary.
- Support users in the use of computer equipment by providing necessary advice and appropriate level of support.
- Maintain and update internal documentation and database systems in a timely manner.
- Monitor the support ticketing system
- Ensure timely feedback and set expectations with clients.
- Any other ad-hoc duties as and when required by the business.

**You will need to possess the following skills**:

- Excellent communication and interpersonal skills
- Customer service experience
- The ability to adapt to change
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- A strong knowledge of Microsoft based operating systems with emphasis on Windows desktop OS, Windows Server OS.
- Experience with using and troubleshooting Microsoft Office.
- Basic understanding of PC hardware set-up and configuration.
- The ability to work as part of a team and on own initiative.

**PLEASE NOTE**: Due to the requirements of the role, **a driving licence and own car is essential.**

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Working week**:
37.5 hours per week,

Monday - Friday.

**Future prospects**:
Level 4 progression opportunities and a full-time role on successful completion of the apprenticeship.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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