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Customer Service Administrator

4 months ago

Peterborough, United Kingdom Interaction Recruitment Full time

We are recruiting for a Customer Service Administrator for our client based in Peterborough on a full-time basis

**Location - Peterborough (Hybrid with 1 day in the office after 6 month probation)**

**Starting Salary £22105****:

- 39 hour working week**

This role is key in building and retaining a long-lasting relationship with new and existing customers by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations

The Role:

- Optimise the customer experience and secure satisfied customers
- Support every customer by providing fast and easy solutions to simple customer enquiries
- Log relevant customer information to improve the business and the customer experience.
- Actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer.
- Fulfil daily business tasks in line with operational routines, regulations and guidelines.

The Person:

- Have the ability to understand customer needs and expectations
- Enthusiastic and able to work with others in a team.
- Good listening and communication skills in both verbal and written form.
- Ability to work in a multitude of systems, handling more than one task at the time.
- Stress-resistant and able to work in dynamic environment.

39 hours per week. Shift Patterns between the hours of 0700am - 20:00pm with training provided for up to 12 weeks.

Ability to work from home 4 days per week once fully trained once you have passed your 6 months probation
Salary is £22105 - £10.90 per hour