Part Time SPA Receptionist

2 weeks ago

Weybridge, United Kingdom St Georges Hill Lawn Tennis Club Full time

**Located in Surrey** St. Georges Hill Lawn Tennis Club is a privately owned member’s Tennis and Health Club with a fantastic history and enjoys a loyal membership of over 3,500 members. The Club is set in the heart of the very prestigious St. Georges Hill Estate and is nestled within a beautiful 16 acre lakeside setting. Run by members for members, the Club has a thriving social offering, creating a strong sense of pride and belonging.

We are looking for someone with the right energy; enthusiasm and attitude to join our Spa Team to deliver excellent service to our Club members and their guests.

The Spa receptionist duties include the below:

- Open and close the Spa according to procedures.
- Ensure all stock is securely locked away throughout the day and at the end of your shift.
- Take payments for all appointments that have been completed on your shift.
- Prepare consultation forms, for the therapists and ensure they are signed by the client.
- Upsell any treatment or retail items.
- Take part and help with Spa events.
- Host - ensure all clients are welcomed with a professional approach, offering refreshments and at the end of their visit to the Spa, asking them how their treatment was, would they like to buy any products and/or make another Spa booking.
- Ensure the Spa is kept clean and tidy throughout the day. Restocking laundry and refreshments. All treatment rooms must be set up as a show room when the treatment door is open.
- Refresh and clean displays weekly.
- At the start of everyday ensure the ‘Treatments Available Today’ board is displayed outside the Spa.
- Work with the Assistant Club Manager to ensure all marketing is up to date in various designated areas around the Club.
- Promote any events, promotions or new services to members.
- Take responsibility for end of day cash up.
- Report any maintenance issues to the Assistant Club Manager and log as required.
- If therapist sickness occurs, ensure all clients are contacted with new arrangements made where possible.
- Check off any deliveries to the Spa, reporting any damaged or missing items. Price up all retail before being put away in display cabinets.
- Generally responsible for the smooth running of the Spa on a day-to-day basis, reporting any issues to the Assistant Club Manager.
- Follow health, safety, and hygiene protocols at all times.
- Attend required training courses.
- Maintain a high level of professionalism at all times.
- Work as part of the team to expand the Spa department and increase the business and client base delivering a first class service with a consistent passion to serve.
- Must be fluent in English.

**Job Type**: Part-time

Pay: From £11.44 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

Application deadline: 25/04/2024
Reference ID: SPA RECEPTION APR 2024
Expected start date: 01/06/2024

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