Account Executive

3 weeks ago

Chippenham, United Kingdom Holman Full time

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

**Position Title (Job Code)**: Account Executive

**Grade Level**:
**FLSA Status (Applicable Exemption)**: N/A

**Principal Work Location**: Chippenham, UK

**Department**: Client Relations + Leasing

**Reports to (Title)**: Manager, Vehicle Acquisition + Leasing

**Number/Type of Employees Supervised**: None

**Principal Purpose of Position**:
To support the Strategic Account Manager on the customer portfolio that they share alongside having direct responsibility for a customer portfolio themselves
To personally host and run customer meetings as required from time to time, ad-hoc.
To support with customer ad-hoc reporting and query resolution management
Support the revenue reporting and chasing of customer authorization where required
Liaison with other internal departments to ensure successful resolution of any customer queries or issues, taking ownership, where required
Management of customer complaints within the SLA’s described within the company policy
Perform all other duties and special projects as assigned

KNOW-HOW

**Education and/or Training**:
GCSE / A Level grades to a minimum C / 5 score across England, Mathematics and Sciences
Accreditation to industry certification or university level degree standard
Communication experience to Head of Department/Functional Leader is required

**Relevant Work Experience**:
Relevant experience of a minimum 2 years in the fleet/automotive industry

**Planning/Organizing/Managerial Knowledge**:
To be a self-motivator and to forward plan independent schedules with customers
To be organized and plan activity independently and in conjunction with the Strategic Account Manager and Team Leader where appropriate
To support with the maintenance of Holman Insights and associated systems, ensuring that data held is accurate and up to date, including adding, modifying and deleting, where appropriate, driver and vehicle information

**Communicating & Influencing Skills**:
To personally own a portfolio of customers to proactively call and to keep in regular contact with.
Communication experience to Head of Department/Functional Leader is required
Ability to influence and present at Head of level is required

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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