Health Coach Link Worker

2 months ago

Sunderland, United Kingdom Sunderland GP Alliance Full time

MAIN DUTIES AND RESPONSIBILITIES Health Coaches will manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where required and as appropriate, the Health Coach will refer people back to other health professionals within the PCN; Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching; Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through: Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives; Providing interventions such as self-management education and peer support; Supporting patients to establish and attain goals that are important to the patient; Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses; Working as part of the city wide social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing; Increasing patient motivation to self-manage and adopt healthy behaviours; Work with patients with lower activation scores to understand their level of knowledge, skills and confidence (their Activation level), when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations; Utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers; and Explore and support patient access to a personal health budget, where appropriate for their care & support Support & deliver group Consultations to enable patients to better understand their LTH conditions, how to manage it and encourage the patient agree to self-management goals, and creating a environment for individuals to access peer support Role Specific Key Tasks Education Promote health & wellbeing coaching, as part of the social prescribing team, across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health. Support the NHS national vaccination and screening programs by raising awareness. The role will require the promotion of key messages such as Eat Well plate and Change4life etc Work in partnership with all local agencies to raise awareness of Health Coaching and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.

Provide referral agencies with regular updates about Health Coaching, including training for their staff and how to access information to encourage appropriate referrals Referrals Receive and action referrals for Health Coaching via agreed systems. Manage and prioritise referrals appropriately. Redirect referrals, using the agreed protocols, to more appropriate PCN / MDT Team members or partner agencies. Be proactive in developing strong links with all local agencies to encourage referrals.

Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred. Work closely within the MDT and with GP practices within the PCN to ensure that Health Coaching codes and data are inputting correctly to support system wide reporting and data analysis. Adhere to data protection legislation and data sharing agreements.

Personalised Support Listen to and talk with people and their families about what matters to me. Be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach. Meet people on a one-to-one basis, making home visits where appropriate within SGPA policies and procedures. Give people time to tell their stories and focus on what matters to me.

Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets. Be a friendly and engaging source of information about health, wellbeing and prevention approaches. Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being

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