Claims Processor

**Case Manager**

**Bolton - BL6 4SE**

**40 hours per week**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

As a case manager you will effectively and proactively manage a case load of new and in-progress property claims in line with both client specific requirements and service level agreements

**What will your day look like**:

- Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs)
- Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
- Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
- Produce work of a consistently high quality in line with internal processes and guidelines
- Operate within, and adhere to, signed off authority levels
- Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
- Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
- Contribute positively to both great teamwork and a good overall culture

**Abilities And Knowledge**:

- Relevant technical claims experience
- Good customer service skills
- Ability to effectively manage own time and caseload
- Good interpersonal skills
- Self-motivated with a drive for continuous self-development
- Effective Communicator
- IT proficient
- Good problem-solving capability

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

**Job Types**: Full-time, Permanent

Pay: £23,795.00-£25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Claims Processing: 1 year (required)
- Property Claims Processing: 1 year (preferred)

Work Location: In person