Sales and Technical Support Executive

4 days ago


Bury St Edmunds, United Kingdom Fleming Software Ltd Full time

Location:
Hours:
12.00-20.00 Monday to Friday. Working hours to provide support to international clients especially those in American time zones. Flexible working available, part time considered.

Responsible to:
Chief Operations Officer

Summary of Role:
Working for a micro business that is scaling-up, this is a varied spring-board role for a committed individual, with opportunity to work with the directors to scale-up an existing business through driving sales and providing excellent customer care.

The Sales and Technical Support Executive will be responsible for generating sales leads, overseeing the sales process from beginning to end, all after sales care including installation, training and first line technical support. They will also be requiredto provide support and assistance to the managing director/lead developer with day to day customer support queries. There is opportunity to create and be responsible for marketing material and events, and opportunity to be involved in software developmentwhen the role allows.

An ability to understand code and write basic code will significantly help with this role.

Specific Responsibilities:

- Generate Sale Leads
- Meet sales targets
- Oversee sales process from beginning to end
- Installing software updates for customers
- Installing the software for new customers and providing training on the software
- Maintaining the customer service portal
- Building standard and bespoke templates on the software
- Providing first line remote technical support for existing customers
- Manual testing

There will be the opportunity to:

- Gain Marketing experience/be involved in the marketing process (marketing content generation, develop marketing strategies, website development and more)
- Develop ability to code/test code
- Manual Testing
- Assist Directors with all other duties as required

**Benefits**:

- Flexible hours
- Work from home
- Part time considered
- Pension
- Opportunity to travel abroad (mainly America and Canada)

**Salary**:
£20,000 - £25,000 per annum plus 10% commision on sales


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