Floor Porter

Gleneagles Hotel, PH3 1NF, Auchterarder

**Come and join us...**

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- One of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking a professional, conscientious, and diligent
**Floor Porter** to join our Accommodation Services team.
- We’re one of the largest teams on the estate, dynamic and always working hard to achieve the highest possible standards in all that we do; our aim is to exceed our guests’ expectations. We work front of house, so in addition to our specific cleaning knowledge, we’re great communicators, with outstanding attention to detail.
- Our rooms are as glorious as the landscape that frames them, all with 5 star luxury. Each is individually inspired by the mountains and meadows, rivers and lochs of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite, to our individually designed Estate Suites, all offer the perfect mix of homeliness and glamour.

As an inclusive employer, we're also open to having a conversation with you around flexible working.

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- Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

We are proud to pay the Real Living Wage for every role across the estate.

**Please note, this opportunity does not qualify for sponsorship. To be considered for this role you should already have a right to work in the UK.**

**Here's a bit more detail on what we see you doing in this role**:

- Proactively supporting a number of different sub-departments, working within a strong team of porters to make sure we consistently deliver an efficient and intuitive service across the estate
- Your attitude and approach are always fresh; no matter how many times a guest request is presented to you, to your guest it’s the first time, always responding in a warm, professional manner
- ing huge attention to detail, maintaining tidy back landings and staff staircases; reporting any maintenance required in any public areas; supplying and fitting any necessary replacements e.g. lampshades
- Always supporting your team, you'll help service rooms when required and high, heavy duty cleaning on a routine basis; assisting also in the collection and delivery of dirty/clean linen, always maintaining tidy corridors and services
- Making sure all cots, extra beds, highchairs and fans are clean, tidily stored and maintained in safe working order, always ready for use
- When on Mini Bar attendant duty, you'll ensure all mini bar consumption is recorded accurately and shared with the coordinator for precise charging, you'll also ensure our guest mini bars are fully restocked
- Carrying out simple maintenance requests, eg re-hooking curtains, removing/replacing nets, changing shower outer curtains.
- Collecting and unpacking stores items and also distributing all recyclable materials to the appropriate storage areas
- Attending monthly departmental team meetings and proactively sharing your thoughts and contributing to the team
- Interacting with our guests, sharing your knowledge and experience, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- Ideally, you have experience in a similar however we'll provide you with full training for your new role
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- A strong grasp of English written and spoken language is required as you will be completing standard forms, recording events on a regular basis and interacting with our guests; additional languages would also be beneficial

**What’s in it for you**:

- As well as a competitive salary of £10.85 / hour, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
**Time to let your hair down**
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum

**Treats in your pocket**
- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with ou