Arrears Officer
3 weeks ago
BDS are currently recruiting for an experienced Arrears Officer to provide a housing management service to help the arears team with their income and recovery process.
Salary of £16.19 per hour PAYE or £21.15 per hour UMB
Working 35 Hours a week Monday to Friday, you will be home based with the requirement to work with frontline teams in the following areas, Birmingham, Derby and Nottingham
The service users are 18 to 25 year old care leavers and some are 18+ with complex needs.
- Identifying accounts of concern and discussing with local team
- Agreeing an action plan dependant on the needs of each team e.g full staffed or not, need help to complete tasks
- Drafting Discretionary Housing Payment letters
- Completed HB appeals/late reconsideration/backdates
- Send arrears warnings with statements
- Offer budget plan
- Contact the service user to offer a suitable repayment plan
- Send pre-notice letter
- Ensure pre-action protocol adhered to e.g Equality Act Note
- Draft landlord notice
- Keep rent system updated with help attempted
- Ensure client Invited to formal arrears meeting with Service Lead and NOK or multi-agency meeting
You will need to be a driver with access to a car and the correct business insurance
Thank you
The position is initially to the end of May with possibility of being extended at a later date.
**Salary**: £16.19-£21.15 per hour
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Do you have a current enhanced DBS issued less than 10 months ago ?
- Are you a driver with access to a car and business insurance
Work Location: In person
Reference ID: West Midlands
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