Customer Assistant

6 months ago

Winchester, United Kingdom M&S Full time

**Summary**

Operations Assistant
**All the details**

Work pattern:
Mon, Thurs, Sat - 13.30-21.00

**Working Pattern & Age Limits**

**Purpose**

Customer Assistant Purpose - to deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

**Description**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs (Standard Operating Procedures)

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it is strategy, future, and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG (Business Involvement Group)

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: Sun : 10:30-17:00 Sat : 10:30-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** Work Pattern: Sunday: 10:30 - 16:30 Thursday: 10.00 - 18:00 Friday: 10.00 - 18.00 Saturday: - 10:00 - 18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** The work pattern for this vacancy is: Wk 1 - Sun 11.45-18.45, Wed 14.00 -21.00 Wk 2 - Sun 11.45-18.45, Mon 21.00-21.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Service Assistant

    6 months ago

    Winchester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Winchester, SO21 3BE **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Bakery **Key Capabilities** Work pattern: week 1: Tuesday: 05:30-11:30 Saturday: 05:30-13:15 Week 2 Sunday: 7:45-15:30 Thursday:05:30-11:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **All the details** Work Pattern Week 1 Monday 08.30-13.30 Saturday 08.30-13.30 Week 2 Sunday 11.00-16.00 Monday 11.00-19.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1 Tuesday 06.00-12.00 Wednesday 06.00- 12.00 Thursday 08.00- 14.00 Week 2 Monday 08.00- 14.00 Friday 06.00- 12.00 Saturday 06.00-12.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1 Sunday - 10.30-16.30 Wednesday - 9.00-18-00 Week 2 Sunday -10.30-16.30 Wednesday -9.00-18.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom Marks & Spencer Full time

    **Work pattern**: WeeK1 Mon 10.00-17.30 Tue 10.00-17.00 Fri 10.00-17.30 Sat 08.30-15.00 WeeK2 Mon 10.00-17.30 Tue 10.00-17.00 Wed 08.30-15.00 Fri 10.00-17.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    6 months ago

    Winchester, United Kingdom Marks & Spencer Full time

    Work pattern: week 1: Tuesday: 05:30-11:30 Saturday: 05:30-13:15 Week 2 Sunday: 7:45-15:30 Thursday:05:30-11:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Stylist **All the details** Work Pattern: Week 1 Tuesday 07.00-14.00 Thursday 07.00-14.00 Friday 07.00-14.00 Saturday 07.00-14.00 Week 2 Tuesday 07.00-14.00 Wednesday 07.00-14.00 Thursday 07.00-14.00 Friday 07.00-14.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Service Assistant

    6 months ago

    Winchester, United Kingdom Appleby Westward Group Ltd Full time

    **Customer Service Assistant** **SPAR Weeke, Winchester Store** Our SPAR convenience stores are more than just a local shop and as a member of our team, you will have a really important role to play in delighting our customers and positively contributing to the local community and the running of our business. We are now offering an exciting opportunity for...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Key Accountabilities** Operations Assistant Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Winchester Short Description Purpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell...

  • Customer Assistant

    6 months ago

    Winchester, United Kingdom M&S Full time

    **Key Accountabilities** Cafe Customer Assistant Purpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually...

  • Retail Assistant

    2 weeks ago

    Winchester, Hampshire, United Kingdom Sodexo Full time

    Job Role OverviewSodexo is seeking a proactive and customer-focused individual to join our retail team as a Retail Assistant in Worthy Down.This role involves selling products, operating the till system, and maintaining a clean and organized store environment. The successful candidate will have excellent communication skills and the ability to work...

  • Assistant Store Manager

    4 weeks ago

    Winchester, United Kingdom British Heart Foundation Full time

    Assistant Store Manager Job DescriptionWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at the British Heart Foundation. As an Assistant Store Manager, you will play a key role in supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.Key...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Foods - Winchester Short Description Purpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards....

  • Cafe Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Key Accountabilities** Cafe Customer Assistant Work pattern: WK1 MON 1200-1900 TUE 1100-1900 WED 1100-1900 FRI 1100-1900 WK2 SUN 1000-1700 MON 1100-1900 WED 1100-1900 FRI 1100-1900 Purpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an...

  • Customer Assistant

    5 months ago

    Winchester, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Clothing&Home - Winchester Purpose To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell...