Credit Controller

6 months ago


Birmingham, United Kingdom Probrand Ltd Full time

**Credit Controller**

Probrand Ltd is a leading IT managed services provider offering computer services to a wide range of SME clients across the county. A new opportunity has arisen within our Accounts Team for a Credit Controller Position Chasing customer for outstanding debt, resolve queries, post and allocate chase receipts. Open new accounts and release sales orders.

**Benefits of joining us as our Credit Controller include**:
31 days holiday including bank holidays
Remote working
Option to buy and sell annual leave
Life Insurance
Free and confidential access to our Employee Assistance Programme - 24/7 health, financial and wellbeing support
Tailored benefits platform - includes discounts on retail, travel, gym and leisure
YuLife wellbeing app with 24/7 access to a virtual GP service and best doctor
Cycle to Work scheme
Paid Volunteer Leave
Discounted Tech
Electric Car Salary Sacrifice scheme
Excellent Training and Development opportunities with achievable career paths so you can take control of your career
Brand new city centre office location - including onsite cafe, free access to gym, shower facilities and secure lockers for bikes

**Role Profile**:
**Credit Control**
- Run Aged Debtors report relating to a range of accounts looked after by individual credit controllers
- Deal with queries raised on outstanding invoices
- Look into accounts once credit limit has been reached before releasing any further orders.
- Liaise with the Sales Department to help assist with accounts and releasing of orders
- Liaise with Account Managers to assist with difficult accounts
- Send a breakdown of consolidate invoices to customers who receive these
- Create manual invoices on request
- Release orders for despatch to customers
- Respond to direct delivery request with authorisation of release, or reasons for holding order

**Release Stopped Orders**
- Produces a list of accounts that have reached their credit limit or have overdue invoices on their account. This is a manual process to release to override the release of sales orders for despatch.

**Setting up New Accounts**
- Run D&B Report this will determine if the customer is credit worthy
- Liaise with the Sales Department for Company Reg Numbers and correct address if needed
- If successful an amount will be placed on their account and the order will in turn automatically be released
- If unsuccessful pass over to the Accounts Office Manager for further checks

**Cash Allocations**
- List of all BAC payments into our bank is posted to the relevant accounts from our daily bank statement
- Find remittance from remittance file and marry up with bank receipts
- Where no remittances - telephone the Company and request the info which will be needed to clear the payment
- Post and allocate payments against invoices
- Add cheques received and follow process as above

**Absence Cover**
- Setting up new accounts
- Invoicing goods going direct to customer
- Action order amendment requests
- Process invoice run
- Process invoice / cash batches through Barclays invoice Discounting

**Key Competencies**:
**Team Work**:
Willingness to work well in a team; encourages and adopts team goals; understands and appreciates others roles; learns from others; actively encourages teamwork, by providing support and assistance to others.

They should demonstrates this through:

- Works well with others in the team, encouraging harmony.
- Easy relationship with others, often consults with them
- Is able to remain emotionally detached from disputes and avoid creating further divisions.
- Can understand the personal needs of others and takes account of these when dealing with them.
- Actively involved in working towards team goals and understands how these align Probrand business objectives.
- Helps release tension and can give constructive feedback.
- Actively improves the performance of others by providing them with help and support when they need it.


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